The Corona pandemic put many brick-and-mortar retailers to the test last year. For online retail…
Jonah Runge13. October 2021
Harnessing the customer voice to drive marketplace growth Thursday, 7.10.2021 at 11:05 - 11:35 a.m.…
Jonah Runge20. September 2021
No one likes negative customer reviews or criticism. People often react defensively at this point.…
Jonah Runge15. September 2021
Customer Experience Champions Connected Friday, 24.09.2021 at 1:15pm - 2pm CET We are very happy…
Jonah Runge9. September 2021
Customers go through a long process before they decide on a product. They research, compare,…
Jonah Runge1. September 2021
We are pleased to be part of the new ServiceToday issue with our article "The…
Jonah Runge1. September 2021
Founder and CEO of Wiesemann 1893, Manuel Siskowski, is considered the e-commerce expert. His areas…
Christian Driehaus9. August 2021
Why actually sell online only in Germany? Especially in a region as heterogeneous as Europe,…
Jan Joergensen4. August 2021
Studies
Online marketplaces – An analysis of the top 100 most popular sports products on Amazon…
Christian Driehaus25. January 2021
Online marketplaces - highly dynamic, complex and disruptive. STUDY IS IN GERMAN ONLY, THIS IS…
Jan Joergensen4. May 2020
Ratings are important for brand building - but what do companies do about it? We…
Sandra Stricker13. June 2019
We would like to share this exciting study of the DHBW Heilbronn on the topic…
Sandra Stricker21. May 2019
Based on a Survey of 2,000+ U.S. Consumers The retail industry has undergone a significant…
Sandra Stricker2. April 2019
Amazon is a central source of information for consumers and a shopping destination with no…
Jan Joergensen15. April 2018
Those who want to be well positioned in the future should use digital devices and…
Jan Joergensen16. August 2017
Events
Harnessing the customer voice to drive marketplace growth Thursday, 7.10.2021 at 11:05 - 11:35 a.m.…
Jonah Runge20. September 2021
Customer Experience Champions Connected Friday, 24.09.2021 at 1:15pm - 2pm CET We are very happy…
Jonah Runge9. September 2021
Do you want to know how important online reviews are for your business? What influence…
Christian Driehaus3. December 2020
Andreas Franz (Data Scientist, DieProduktMacher) and Christian Driehaus (Co-Founder, gominga) will talk about: Tuesday, 17…
Christian Driehaus13. November 2020
Relevance of marketplaces, consumer behavior and product reviews Our virtual workshop will take place…
Christian Driehaus13. October 2020
DO YOU KNOW WHAT YOUR CUSTOMER THINKS ABOUT YOU? HOW ONLINE REVIEWS AFFECT YOUR BRAND…
Christian Driehaus7. October 2020
Europe's largest trade fair for digital marketing - this year a purely online event. gominga…
Christian Driehaus23. September 2020
The online congress on ecommerce in the DIY industry on 22 September 2020 The…
Christian Driehaus22. September 2020
Rewards
As a participant of 200 applicants, we are among the nominees for the Innovation Award…
Sandra Stricker11. May 2020
gominga came in 2nd and wins KVD Service Management Award 2019! Wolfgang Greipl, CEO and…
Sandra Stricker12. November 2019
The current issue of the TeleTalk - Germany's largest magazine for call center management, customer…
Sandra Stricker27. March 2019
Again the future camp award CCW 2019 goes to an innovative customer service start-up: gominga eServices GmbH! gominga…
Sandra Stricker27. February 2019
At the ECC Forum on 12 April 2018, around 200 enthusiastic participants and 13 speakers…
Jan Joergensen12. April 2018
Guides
The Corona pandemic put many brick-and-mortar retailers to the test last year. For online retail…
Jonah Runge13. October 2021
No one likes negative customer reviews or criticism. People often react defensively at this point.…
Jonah Runge15. September 2021
Why actually sell online only in Germany? Especially in a region as heterogeneous as Europe,…
Jan Joergensen4. August 2021
Online reviews influence the consumer behavior of all of us. Companies are recognizing the importance…
Sandra Stricker11. March 2021
App reviews: App store reviews as a success factor Reviews are becoming increasingly important for…
Jan Joergensen19. February 2021
Online reviews as well as questions and answers are becoming more and more important. Many…
Christian Driehaus17. November 2020
Ratings and reviews are becoming increasingly important for companies. Especially on platforms such as Google…
Christian Driehaus2. November 2020
Due to the overwhelming success of our first session on 02 June with 200 participants…
Sandra Stricker8. June 2020