Our review management software allows you to monitor, analyze and comment on ratings, reviews and Q&A on your DTC brand webshop as well as on company review platforms such as ekomi, Trusted Shops, Trustpilot and many more – nationally and internationally.
Increase sales. Boost your reputation. Improve your product and service offering. Enhance customer service. Understand your target audience. Never miss any complaint. Act upon feedback. Communicate with customers at the digital point of sale. Save time and money. Use our one-stop-shop for professional review management!
Understand consumer trends, listen to feedback and validate innovation strategies. Our social monitoring and alerting allow you to gain a competitive edge.
Get an overview of customer satisfaction across all of your business reviews, watch your CSAT score, measure consumer sentiment across topics such as Customer Service, Delivery or Returns Policy.
Interact with users, address their concerns. Thank them for both positive and negative feedback. Our customer-centric, omnichannel platform for immediate & in-depth responses.
Monitoring, alerting, analysis and engagement for your webshop and company ratings, reviews and questions. You can also combine it with your mobile app, location or product reviews – all in one tool.
Our SaaS tool enables you to take the next step in your consumer intelligence journey. Engage with your customers and turn review insights into action. At scale.
“Fast and easy monitoring leads to an improved customer experience.”
Simon Wiedemann, Senior Marketing & Communications Manager TREKSTOR GmbH
“Premium access to our customers, flexible and high-quality partnership.”
Andreas Urbach, Head of Marketing Home Entertainment LG ELECTRONICS Deutschland GmbH
“Review management is no longer an avant-garde topic for us, but a service channel to be taken seriously.”
Marcus Nessler, Head of Customer Experience Samsung Electronics GmbHFor webshop and company review management, we cover major platforms – nationally and internationally. Analyzing multiple reviews from different sources helps you understand specific consumer pain points. Positive and negative reviews let you know what activities you should continue and possibly how to expand the features or services consumers love.
“86% of people will hesitate to purchase from a business that has negative online reviews.”
Invespcro
“88 percent of people trust online reviews as much as they trust their best friends’ recommendations.”
Online Reputation Management
“Companies Aren’t Responding Fast Enough (or At All) to Reviews”
Reviewtrackers
Ratings and reviews are becoming increasingly important for companies. Especially on platforms such as Google or Amazon, reviews and ratings have a significant influence on the consumer behavior. Our guide explains everything about webshop and company reviews on platforms such as ekomi, Trusted Shops or Trustpilot.
Your customer service uses Zendesk to communicate with consumer on channels such as telephone, email, messaging, live chat etc.? Excellent! We can bring your reviews and questions into Zendesk to make your life easy!
Our online demo is perfect to show you the functionality and performance of our mobile app review management software. To give you the most qualified or precise answer, we ask you to describe your requirements as detailed as possible.
