Our product review management software allows you to monitor, analyze and comment on product ratings, reviews and Q&A on your DTC brand webshop as well as on Amazon and other online marketplaces – nationally and internationally.
Increase sales. Boost your reputation. Improve your product and service offering. Enhance customer service. Understand your target audience. Never miss any complaint. Act upon feedback. Communicate with customers at the digital point of sale. Save time and money. Use our one-stop-shop for professional review management!
Understand consumer trends, listen to feedback and validate innovation strategies. Our social monitoring and alerting allow you to gain a competitive edge.
Identify strengths & weaknesses of your products, understand root causes for complaints. Our Sentiment and Competitor analysis enable you to get closer to your customer.
Interact with users, address their concerns. Our customer-centric, omnichannel platform for immediate & in-depth responses.
Monitoring, alerting, analysis and engagement for your ratings, reviews and questions on your DTC brand webshop as well as your retail channels – all in one tool.
Our SaaS tool enables you to take the next step in your consumer intelligence journey. Engage with your customers and turn review insights into action. At scale.
“For years, we have relied on the expertise of gominga in order to place consumers even more in the centre of our activities and to fulfil our service promise in ecommerce.”
Holger Holzapfel - Head of Media
BSH Home Appliances Group
“With the gominga solution we are present where our clients communicate with each other. We are able to react to all reviews and questions on Amazon from one single application, with a single log-in.”
Markus Kräutle - Head of Customer Service
GARDENA Manufacturing GmbH
“We use gominga for monitoring and evaluating the content of incoming reviews and questions. We use the information from our customers’ criticism to improve sales / CRM.”
Thomas Reithner - Teamlead Content Customer Support
Garmin Deutschland GmbH
For product review management, we offer the most extensive platform coverage. You work in a specific industry or region? We can help you manage your product ratings, reviews and Q&A globally!
You operate your own DTC brand webshop? Your customers leave feedback and rate your products there? It is complicated for you to monitor, analyze and respond to those reviews and question in your backend? Then get in touch as this is our daily business!
Your products are listed on various retailers, marketplaces or platforms? No matter if you are the seller or vendor, we can help you manage those reviews in an easy and scalable way!
You work with Bazaarvoice, ekomi, Skeepers or any other review management technology provider? Great! We can enable you to manage all those reviews within 1 tool – our gominga Review Manager! No need to login to multiple backends individually – we consolidate all review data for you and make your life easy!
Here are some examples where you can use the gominga Review Manager to monitor, analyse and manage your reviews:
Alternate, Amazon, AO, Bazaarvoice DTC shops & Bazaarvoice retailer, BestBuy, BOL, Chainreactioncycles, Conrad, Coolblue, Costco, Cyberport, eBay, ekomi, Expert, Galaxus, Homedepot, Hornbach, ManoMano, MediaMarkt, MercadoLibre, Notebooksbilliger, Obi, OTTO, Rosebikes, Saturn, Staples, Target, The Source, Walmart, Zalando and many more!
“Nearly 95% of shoppers read online reviews before making a purchase.”
Spiegel Research Center / Northwestern University Chicago
“Higher ratings equal higher sales. Small changes in star ratings can drive explosive sales growth for products – anywhere up to 200% depending on the category.”
McKinsey
“94% of consumers expect a brand to answer their questions and respond to their negative posts.”
Territory Influence / Bertelsmann Group, 2020
You use Bazaarvoice to display ratings, reviews and Q&A on your brand webshop? You sell your products on retail websites that use Bazaarvoice? Excellent! You can manage customer feedback from all those sources in 1 tool – the gominga Review Manager!
Your customer service uses Zendesk to communicate with consumer on channels such as telephone, email, messaging, live chat etc.? Excellent! We can bring your reviews and questions into Zendesk to make your life easy!
Our free online demo is perfect to show you the functionality and performance of our product review management software. To give you the most qualified or precise answer, we ask you to describe your requirements as detailed as possible.
