Google Review Management is part of the gominga Review Management Software. Our tool helps you to monitor, analyse and comment on customer reviews on Google My Business. Professional review management helps you to keep in direct contact with you customers.
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Our review management tool is designed to help you manage your reviews on Google My Business, which in turn can lead to increased revenue by taking customer feedback seriously, responding promptly, and presenting your business in the best possible light on Google.
Manage individual Google My Business locations or global locations in one central application. Compare your outlets with franchise partners and competitors. Gain valuable location insights and put it into perspective.
Track important factors such as store cleanliness, personnel friendliness or customer service. By analysing customer feedback, you can make informed decisions to improve your business operations and overall customer experience.
Our customer-centric and omnichannel approach ensure that responses are immediate and in-depth. Use templates and text blocks to streamline your brand communication and maintain a consistent brand voice across all Google locations.
Our Review Manager provides monitoring, alerting, analysis, and response capabilities for all aspects of your Google My Business presence, including location ratings, reviews, questions and photos.
The gominga Review Manager is easily scalable and can accommodate your growing needs. With just one login, you can manage all company entries, and our tool provides worldwide coverage, allowing you to interact with both new and existing customers from anywhere. Engage with your customers and turn review insights into action. At scale.
“Manage not only your location ratings & reviews from sources such as Google My Business but also your customer questions and photos from those platforms!”
Christian Driehausgominga Co-Founder
”Reviews are the gold of the future and far surpass classical recommendation marketing. With gominga we were able to increase our rating average for our +200 retail stores on Google.
Rafael BaerCDO (Interim) - Leder & Schuh AG
Google is the most used search engine worldwide. More than half of all searches on Google have a local reference. Today Google primarily provides users with answers from its own Google My Business directory instead of links to websites. This provides customers with relevant information such as opening hours, phone numbers, the address of a company or store, without having to visit their website. Google My Business also rates your business directly and often on-site to your business.
Active review management at Google My Business is key to positively influence the following key SEO components:
Positive reviews in the Google My Business profile increase a company’s visibility in Google search results.
Monitor, analyse and comment on your customer feedback with our review software for Google My Business.
With our Review Tool you can easily manage several locations on Google My Business.
Your business locations are listed on Google Maps and you receive daily feedback from your customers? You wonder how to improve your rating & review performance?
Then read our client success story and see how shoe retailer Leder & Schuh AG efficiently manages its Google reviews for its +200 locations with gominga. They have increased their average rating from 3,8 to 4,27 stars on Google!
The importance of Google reviews for companies is increasing and with it the need to deal with professional review management. Read our guide to learn how to best deal with Google reviews.
Respond to reviews that users leave about your business. When you reply to reviews, it shows that you value your customers and their feedback. High-quality, positive reviews from your customers can improve your business visibility and increase the likelihood that a shopper will visit your location.
Source: Google
Your customer service uses Zendesk to communicate with consumer on channels such as telephone, email, messaging, live chat etc.? Excellent! We can bring your location reviews and questions into Zendesk to make your life easy!
Our online demo is perfect to show you the functionality and performance of our Google review management software. To give you the most qualified or precise answer, we ask you to describe your requirements as detailed as possible.
