Review Management Software

Q: What does gominga offer, and how can it benefit my business?

gominga provides a software solution for managing online reviews, ratings, and customer feedback across various platforms , including Amazon, Google, and Trustpilot. The platform enables businesses to monitor reviews, respond to customer feedback, and analyze consumer behavior. By using gominga, businesses can improve their online reputation, enhance customer satisfaction, and drive sales growth through better customer engagement and actionable insights.

Q: How does gominga help improve customer engagement?

gominga provides an integrated ticket management system to directly interact with customers by responding to reviews and questions . This feature enables businesses to address negative feedback promptly, reinforce positive experiences, and build trust. By fostering a transparent and responsive online presence, businesses can strengthen customer relationships and encourage loyalty.

Q: Can gominga manage reviews across multiple countries and languages?

Yes, gominga is designed for global use . It allows businesses to manage reviews across different country marketplaces, supporting multiple languages . This capability ensures that companies can maintain a consistent brand image and customer experience worldwide, regardless of the region.

Q: What analytics and insights does gominga provide?

gominga offers comprehensive analytics, including: Sentiment analysis : Understand customer emotions and feedback trends. Competitive benchmarking : Compare performance against competitors in similar categories. Performance insights : Track key metrics such as review volume, average ratings, and response times. These insights help businesses make data-driven decisions to optimize their products, services, and customer interactions.

Q: Is gominga suitable for small businesses as well as large enterprises?

Yes, gominga is highly scalable . It is suitable for businesses of all sizes , from small companies managing reviews on a single platform to large enterprises overseeing feedback across multiple locations and global platforms. The software’s flexible structure ensures that it meets the needs of different organizational scales.

Q: How does gominga integrate with existing systems?

gominga offers seamless integration with CRM and ERP systems via APIs . This allows businesses to streamline their review management process by connecting it to existing workflows, ensuring efficient data handling and customer relationship management.

Engage with your customers and turn review insights into action! Understand and address customer needs, improve overall customer experience!

Global Brands Trust gominga

The gominga Review Management software: your one-stop-shop for all ratings, online reviews and questions

Welcome to the gominga Review Manager, the ultimate tool for efficient and effective review monitoring, managing and reputation management. Whether you run a small business or a large corporation, our software is designed to help you handle reviews and ratings from all platforms, ensuring that you have a comprehensive overview of your online reputation.

Consumer Insights

Consumer Insights and market intelligence made easy! Gain valuable insights into customer experience with our powerful analytics tools and detect the reason to negative reviews. Our SaaS software enables you and your teams to collect and evaluate customer feedback in a structured and scalable way.

Monitoring, Alerting & Analysis
Sentiment Analysis
Competitor Analysis

Monitor and improve every step along the customer journey. Uncover potential, understand end-to-end experience across all digital channels, identify experience gaps, and take purposeful action with maximum impact on customer satisfaction and loyalty.

Customer Engagement

Customer experience management in the digital age! Interact with users, address their concerns. The review management platform empowers you to actively engage with your audience, showing them that you value their feedback and are committed to providing exceptional service. Make use of our customer-centric, omnichannel platform for immediate & in-depth responses.

Ticket management system
Templates & textblocks
Ticket status, tracking & reporting

Build healthy relationships with your customers. Comment on reviews, reply to questions. At scale, and across multiple digital touchpoints and channels. Work with our centralized hub for tracking customer interactions across platforms. Track ticket traffic and customer happiness. Take your customer service to the next level.

A selection of relevant platforms

Testimonials

LG manages reviews with gominga to understand market sentiment & identify consumer trends

LG ELECTRONICS works with gominga to listen and respond to customer feedback on several online platforms.

MTD Products chooses gominga to efficiently manage product reviews on online marketplaces

MTD Products AG, a Stanley Black & Decker company, chooses gominga to monitor, analyze and respond to product reviews and questions on several European online marketplaces

GARDENA improves its online reputation by managing its product reviews and questions on Amazon

GARDENA, the leading brand for high-quality garden tools, works with gominga to improve its online reputation. Social listening and customer engagement are key, especially for major platforms such as Amazon.

Samsung and its CS agency successfully manage reviews from its DTC webshop & multiple online platforms

Samsung and its customer service agency work with gominga to monitor, analyze and respond to online reviews and questions from its own DTC webshop as well as from multiple online platforms.

Garmin establishes efficient processes to listen and respond to user feedback

Garmin chooses the gominga Review Manager to monitor, analyze and respond to product reviews and questions on Amazon.

Shoe retailer Leder & Schuh AG efficiently manages its Google reviews for its +200 locations with gominga

For its 2 brands Humanic and Shoe4You, the Austrian shoe retailer Leder & Schuh AG selects the gominga Review Manager to monitor, analyze and respond to location reviews and questions on Google

Techtronic Industries chooses gominga to efficiently manage user-generated content

Techtronic Industries Power Equipment chooses gominga to efficiently manage user-generated content from its brand and retailer websites.

See the gominga Review Manager in action and learn how your company can benefit from it!

Review Management with gominga

Professional online review management with the gominga Review Manager. Our comprehensive review management software provides all the essential features you need to effectively manage your online reputation. It allows you to manage ratings, reviews, and questions across numerous platforms globally. The gominga Review Manager: your one-stop-shop for professional review management. Covering hundreds of platforms worldwide, we serve our clients from all industries and sizes. Take control of your online reviews with the gominga Review Manager.

Product reviews

Product reviews are a decisive factor for success in e-commerce. They influence the purchasing decisions of potential customers and have a direct impact on brand perception. With our product review management software, you retain control over all reviews and Q&As for your products - both in your DTC brand webshop and on platforms such as Amazon and other online marketplaces, both nationally and internationally.

Location reviews

With our location review management software, you stay in control of all reviews and questions about your physical locations - whether on global platforms such as Google or Yelp.

Our solution allows you to effectively monitor, analyze and comment on location reviews while keeping track of customer feedback.

Mobile app reviews

App ratings are a key success factor in the mobile sector. They not only influence the ranking and visibility of your app in the stores, but also play a decisive role in the decision of potential users to download or use your app. With our mobile app review management software, you can keep track of all reviews in the leading app stores - Apple App Store, Google Play Store and Amazon Appstore, both nationally and internationally.

Webshop & company reviews

Reviews in your DTC webshop and on review platforms have a direct influence on the purchasing behavior of your customers. Positive reviews not only increase trustworthiness, but also have an impact on the visibility of your webshop in search engines. Negative reviews provide valuable feedback that you can use to improve the customer experience.

With our Shop Review Manager, you can secure a strategic advantage by effectively managing reviews and questions on all relevant platforms. By managing feedback quickly and professionally, you promote trust in your brand and ensure long-term customer satisfaction.

API & tech. integration

Gominga Review Manager is not only a leading SaaS tool for online review management, but also offers extensive technical integrations that allow you to efficiently integrate reviews and customer feedback into your existing systems. With our API and dedicated technical integrations for selected third-party software, the management of product, store and app reviews is seamlessly embedded into your workflows.

“We use gominga for monitoring and evaluating the content of incoming reviews and questions. We use the information from our customers’ criticism to improve sales / CRM.”

Thomas Reithner

Teamlead Content Customer Support @Garmin Deutschland GmbH

“With the gominga solution we are present where our clients communicate with each other. We are able to react to all reviews and questions on Amazon from one single application, with a single log-in.”

Markus Kräutle

Head of Customer Service @GARDENA Manufacturing GmbH

“For years, we have relied on the expertise of gominga in order to place consumers even more in the centre of our activities and to fulfil our service promise in ecommerce.”

Holger Holzapfel

Head of Media @BSH Home Appliances Group

“gominga enables us to evaluate customer reviews in a time- and resource-saving manner and to use direct consumer feedback for product development, marketing and optimization of our content.”

Christian Michel

Head of Marketing & Performance @Zapf Creation AG

“gominga saves us time by feeding the UGC data into our CRM system, where we can respond to those customers and analyze our UGC data.”

Alex Hooper

Senior Brand Marketing Manager @Techtronic Industries Power Equipment (TTIPE)

“Review management is no longer an avant-garde topic for us but a customer service channel to be taken seriously.”

Marcus Nessler

Head of Customer Experience @Samsung Electronics GmbH

”We wanted more customer engagement and gominga came into my focus because the tool includes text mining and sentiment analysis. Stars were yesterday. Text analytics is the future.”

Marc Rottmann

Senior Specialist Market Research International @Alfred Kärcher SE & Co. KG

Review management solution for all online platforms

Monitoring, alerting, analysis and response

Find the Best Review Management Software for Your Business

Review management solution for all online platforms

Monitoring, alerting, analysis and response

Find the Best Review Management Software for Your Business

Features

No matter which platform is relevant for you, no matter which modules you choose, we can help you and your team with our state-of-the-art review management software. In addition to our modules for Consumer Insights and Customer Engagement, the following features are just a few examples of how we make your online review management easy:

Dashboard

Get a quick overview of your review performance with our user-friendly dashboard. Monitor key metrics, track trends, and keep an eye on your online reputation in one centralized location.

Search engine

Easily search and filter through your reviews to find specific feedback and uncover valuable insights. Our search engine allows you to quickly navigate through your review data, saving you time and effort.

Historical data

Access historical review data to track changes and see how your reputation has evolved over time. With our software, you can examine past reviews and identify long-term patterns and trends.

Alerting

Stay informed about new reviews and ratings with our alerting system. Get real-time notifications whenever there's a new review, enabling you to respond promptly and address any concerns.

Data exports

Export your review data in various formats for further analysis or integration with other systems. Our software allows you to easily export data, giving you the flexibility to work with it in the way that suits you best.

Single Sign On

Simplify access to our platform with Single Sign On. Connect your existing authentication system to our software, making it easier for your team to log in and access the gominga Review Manager.

Tagging

Organize and categorize reviews with our tagging feature. Use tags to label reviews based on different criteria or themes, helping you to analyze and manage your reviews more effectively.

Filter

Narrow down your review data with our filtering options. Filter reviews based on ratings, keywords, or other specified criteria, allowing you to focus on the feedback that matters most to your business.

Rights & roles

Control user access and permissions with our rights and roles management. Assign specific roles to different team members, ensuring that they have appropriate access levels to perform their review management tasks.

Translations

Break language barriers with our translation feature. Translate customer reviews into your preferred language, ensuring that you fully understand and respond to feedback from diverse customer groups.

FAQ

The most frequently asked questions about the gominga Review Manager ansered:

What does gominga offer, and how can it benefit my business?

gominga provides a software solution for managing online reviews, ratings, and customer feedback across various platforms, including Amazon, Google, and Trustpilot. The platform enables businesses to monitor reviews, respond to customer feedback, and analyze consumer behavior. By using gominga, businesses can improve their online reputation, enhance customer satisfaction, and drive sales growth through better customer engagement and actionable insights.

Which platforms does gominga support?

gominga supports a wide range of platforms, including:

Online retailers and marketplaces, e.g. Amazon, BOL, eBay, ManoMano, OTTO, Walmart and many more
DTC webshops using Bazaarvoice, ekomi, Skeepers, Trusted Shops etc.
Location reviews on Google or Yelp etc.
Mobile App stores such as Apple App Store, Google Play Store and Amazon Appstore
Other review platforms such as Trustpilot

This broad coverage allows businesses to centralize their review management efforts, ensuring they never miss customer feedback from any major platform

How does gominga help improve customer engagement?

gominga provides an integrated ticket management system to directly interact with customers by responding to reviews and questions. This feature enables businesses to address negative feedback promptly, reinforce positive experiences, and build trust. By fostering a transparent and responsive online presence, businesses can strengthen customer relationships and encourage loyalty.

Can gominga manage reviews across multiple countries and languages?

Yes, gominga is designed for global use. It allows businesses to manage reviews across different country marketplaces, supporting multiple languages. This capability ensures that companies can maintain a consistent brand image and customer experience worldwide, regardless of the region.

What analytics and insights does gominga provide?

gominga offers comprehensive analytics, including:

Sentiment analysis: Understand customer emotions and feedback trends.
Competitive benchmarking: Compare performance against competitors in similar categories.
Performance insights: Track key metrics such as review volume, average ratings, and response times.

These insights help businesses make data-driven decisions to optimize their products, services, and customer interactions.

Is gominga suitable for small businesses as well as large enterprises?

Yes, gominga is highly scalable. It is suitable for businesses of all sizes, from small companies managing reviews on a single platform to large enterprises overseeing feedback across multiple locations and global platforms. The software’s flexible structure ensures that it meets the needs of different organizational scales.

How does gominga integrate with existing systems?

gominga offers seamless integration with CRM and ERP systems via APIs. This allows businesses to streamline their review management process by connecting it to existing workflows, ensuring efficient data handling and customer relationship management.

Is there a demo available, and what kind of support does gominga offer?

Yes, businesses can request a demo to explore gominga’s features and see how it can be customized to meet their specific needs. Additionally, gominga provides comprehensive onboarding, training sessions, and ongoing support to ensure users can fully leverage the software’s capabilities.

Let's get in touch!

Please get in touch with us too see the functionality of our review management tool and fill out the form to receive the best information for your use case.