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App Review Management

Our mobile app review management software allows you to monitor, analyze and comment on mobile app ratings, reviews and Q&A on Apple App Store, Google Play Store and Amazon Appstore.

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Main Benefits

Increase sales. Boost your reputation. Improve your product and service offering. Enhance customer service. Understand your target audience. Never miss any complaint. Act upon feedback. Communicate with customers at the digital point of sale. Save time and money. Use our one-stop-shop for professional review management!

ASO

Work on your App Store Optimization (ASO). High ratings and positive reviews lead to more downloads.

Deep insights

Identify strengths & weaknesses of your app, understand root causes for complaints. Prioritizes bug fixes and new features accordingly.

Engagement

Connect with users, address their concerns. Our customer-centric, omnichannel platform for immediate & in-depth responses.

One-stop-shop

Monitoring, alerting, analysis and engagement for your mobile app ratings and reviews. Manage all your app stores in one tool.

The gominga Review Manager

Our SaaS tool enables you to take the next step in your consumer intelligence journey. Engage with your customers and turn review insights into action. At scale.

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”The systematic evaluation of the reviews brought product management and marketing closer to the customers.

Marcus NesslerHead of Customer Experience - Samsung Electronics GmbH

Our mobile app review platform coverage

For mobile app review management, we cover all major global mobile app stores. We can help you manage your mobile app ratings, reviews and Q&A globally!

Apple App Store

Google Play Store

Amazon Appstore

App Boost

Boost your mobile app’s discoverability, stimulate downloads, and build good relationships with people who use your app.

One-stop-shop

Use our one-stop-shop to manage every aspect of your mobile app ratings & reviews from all app stores. Listen to feedback and engage with users without any redirection to app stores.

Automated processes

Automate your review management process. Integrate with your existing worksflows. Enhance collaboration between marketing and product development teams.

Sentiment analysis

Analyze user feedback with our sentiment analysis. Utilize our tagging function and email alerts to concentrate on what matters. Identify problems before they become business-critical. Provide your product teams with deep insights.

Other functions

Pay attention to app review volumes, rating changes, market sentiment, highlightes bugs, CX KPIs such as CSAT, and many more.

Important facts on mobile app ratings & reviews

“77% of respondents read at least one review before downloading a free app.”

Apptentive’s consumer survey

“Conversion rate increases by 90% when the rating of an app is increased from three stars to four stars.”

Apptentive’s consumer survey

“90% of respondents say that they consider app ratings and reviews every time they are looking for a new app.”

Apptentive’s consumer survey

Google best practices for mobile app review management

  • Ask users to give feedback and rate your app. Ask for a written review to better understand what they like or dislike
  • Respond to reviews. Show consumers that you value their feedback. Interact especially with those that leave negative comments.
  • Analyze all ratings and reviews. Drill down by device, app version etc.. Make sure to learn from feedback and share the information with your product development team. Prioritize fixes and features accordingly.

Source: Google

Mobile app reviews as a success factor

People rely on ratings & reviews as social proof that they are downloading a high-quality app. The star rating is a critical metrics for users and it influences the app store’s algorithm. This is why mobile app review management is so important.

Read our guide

Lets get in touch

Our online demo is perfect to show you the functionality and performance of our mobile app review management software. To give you the most qualified or precise answer, we ask you to describe your requirements as detailed as possible.