Location Review Management
Our location review management software allows you to monitor, analyze and comment on location ratings, reviews and Q&A on global platforms such as Google or Yelp.
Increase sales. Boost your reputation. Improve your product and service offering. Enhance customer service. Understand your target audience. Never miss any complaint. Act upon feedback. Communicate with customers at the digital point of sale. Save time and money. Use our one-stop-shop for professional review management!
Manage single locations or your global networks centrally. Compare your own outlets with franchise partners and your competition. Put your performance into perspective.
Spot consumer trends, understand root causes for complaints, identify areas for improvement. Store cleanliness, personell friendliness and customer service, product availability and quality, supplier issues. Detect patters and trends.
Communicate with users, address their concerns. Control keywords and up-to-date content. Our customer-centric, omnichannel platform for immediate & in-depth responses. Use templates and textblocks for coherent & professional brand communicaion.
Monitoring, alerting, analysis and response for your location ratings, reviews, questions and photos. All platforms, even in combination with your webshop, mobile app or product reviews – all in one tool.
Our SaaS tool enables you to take the next step in your consumer intelligence journey. Engage with your customers and turn review insights into action. At scale.
“Manage not only your location ratings & reviews from sources such as Google but also your customer questions and photos from those platforms!”Christian Driehausgominga Co-Founder
”Reviews are the gold of the future and far surpass classical recommendation marketing. With gominga we were able to increase our rating average for our +200 retail stores on Google from 3,8 to 4,27.Rafael BaerCDO (Interim) - Leder & Schuh AG
For location review management, we cover major location platforms. We can help you manage your location ratings, reviews, Q&A and photos globally! Manage your location feedback by country, address or store code.
For consumer insights, our software enables you not only to listen to your own locations’ reviews but also for your franchise partner or competitor locations! Benchmark your performance and turn insghts into action! Enable your store and district managers to drive success!
Active review management is key to positively influence the following key SEO components:
Your business locations are listed on Google or Yelp and you receive daily feedback from your customers? You wonder how to improve your rating & review performance?
Then read our client success story and see how shoe retailer Leder & Schuh AG efficiently manages its Google reviews for its +200 locations with gominga. They have increased their average rating from 3,8 to 4,27 stars on Google!
The importance of Google reviews for companies is increasing and with it the need to deal with professional review management. Read our guide to learn how to best deal with Google reviews.
Respond to reviews that users leave about your business. When you reply to reviews, it shows that you value your customers and their feedback. High-quality, positive reviews from your customers can improve your business visibility and increase the likelihood that a shopper will visit your location.
Your customer service uses Zendesk to communicate with consumer on channels such as telephone, email, messaging, live chat etc.? Excellent! We can bring your location reviews and questions into Zendesk to make your life easy!
Our online demo is perfect to show you the functionality and performance of our location review management software. To give you the most qualified or precise answer, we ask you to describe your requirements as detailed as possible.