Location Review Management
Our location review management software allows you to monitor, analyze and comment on location ratings, reviews and Q&A on global platforms such as Google or Yelp.
Main Benefits
Increase sales. Boost your reputation. Improve your product and service offering. Enhance customer service. Understand your target audience. Never miss any complaint. Act upon feedback. Communicate with customers at the digital point of sale. Save time and money. Use our one-stop-shop for professional review management!
Unlimited locations
Manage single locations or your global networks centrally. Compare your own outlets with franchise partners and your competition. Put your performance into perspective.
Deep insights
Spot consumer trends, understand root causes for complaints, identify areas for improvement. Store cleanliness, personell friendliness and customer service, product availability and quality, supplier issues. Detect patters and trends.
Engagement
Communicate with users, address their concerns. Control keywords and up-to-date content. Our customer-centric, omnichannel platform for immediate & in-depth responses. Use templates and textblocks for coherent & professional brand communicaion.
One-stop-shop
Monitoring, alerting, analysis and response for your location ratings, reviews, questions and photos. All platforms, even in combination with your webshop, mobile app or product reviews – all in one tool.
The gominga Review Manager
Our SaaS tool enables you to take the next step in your consumer intelligence journey. Engage with your customers and turn review insights into action. At scale.
“Manage not only your location ratings & reviews from sources such as Google but also your customer questions and photos from those platforms!”
Christian Driehausgominga Co-Founder
See our location review management tool in action! Lets get in touch
”Reviews are the gold of the future and far surpass classical recommendation marketing. With gominga we were able to increase our rating average for our +200 retail stores on Google from 3,8 to 4,27.
Rafael BaerCDO (Interim) - Leder & Schuh AG
Our location review platform coverage
For location review management, we cover major location platforms. We can help you manage your location ratings, reviews, Q&A and photos globally! Manage your location feedback by country, address or store code.
Google My Business
Google Maps
Yelp
For consumer insights, our software enables you not only to listen to your own locations’ reviews but also for your franchise partner or competitor locations! Benchmark your performance and turn insghts into action! Enable your store and district managers to drive success!
See our location review management tool in action! Lets get in touch
Stay on top of your local search results
Active review management is key to positively influence the following key SEO components:
- review volume
- star rating
- keywords
- up-to-date content
- engagement
Increase walk-ins and sales in your retail stores
“89% of consumers read responses to reviews.”
Brightlocal
“A company’s revenue increases by 5-9% for every star its rating on Yelp increases.”
Harvard Business Review
“63.6% of consumers read Google reviews (Google Maps and Google Search) before going to a business.”
ReviewTracker
Increase your star rating from 3,8 to 4,27
Your business locations are listed on Google or Yelp and you receive daily feedback from your customers? You wonder how to improve your rating & review performance?
Then read our client success story and see how shoe retailer Leder & Schuh AG efficiently manages its Google reviews for its +200 locations with gominga. They have increased their average rating from 3,8 to 4,27 stars on Google!
Master your Google location reviews
The importance of Google reviews for companies is increasing and with it the need to deal with professional review management. Read our guide to learn how to best deal with Google reviews.
Best practice for your local ranking on Google
Respond to reviews that users leave about your business. When you reply to reviews, it shows that you value your customers and their feedback. High-quality, positive reviews from your customers can improve your business visibility and increase the likelihood that a shopper will visit your location.
Source: Google
Our Zendesk integration
Your customer service uses Zendesk to communicate with consumer on channels such as telephone, email, messaging, live chat etc.? Excellent! We can bring your location reviews and questions into Zendesk to make your life easy!
Lets get in touch
Our online demo is perfect to show you the functionality and performance of our location review management software. To give you the most qualified or precise answer, we ask you to describe your requirements as detailed as possible.