Marketplace World 2022
Success factors incl. Marketplace Landscape 2022 & Business Enabler Universe
The new edition of our successful study “THE MARKET PLACE WORLD 2022” is now available for download (for free)!
- More than 200 B2C marketplaces in the DACH region
- Drivers and trends of the marketplace boom
- Expert contributions and best practice cases
Our customers include
Review Management with gominga – Customer success stories
Product reviews influence the buying decision
of customers are guided by reviews
of all customers say that reviews increase confidence in an offer
of purchase decisions are influenced by reviews
(Source: Tomorrow Focus study)
Manage your online reviews from the following platforms
- Apple App Store
- Google Play Store
- and many more…!
Our solution for your eBusiness management
For all reviews as well as Q&A
Drive your business with an active review management! Benefit in several ways from increasing sales to strengthening your brand!
“gominga is one of our first amazon consultancy agencies and helped us to increase our amazon maturity a lot in the areas of review management, Q&A and consumer centric content. gominga is highly professionell and fun to work with.”Sebastian WetterauerHead of Digital Marketing & Mediaplanning, BSH Home Appliances Group
“For years, we have relied on the expertise of gominga in order to place consumers even more in the centre of our activities and to fulfil our service promise in ecommerce. gominga supports us significantly with the speed of action and monitoring of Q&A and review management, consumer insights and targeted review analyses. - We are highly satisfied with the collaboration.”Holger HolzapfelHead of Media, BSH Home Appliances Group
“Fast and easy monitoring leads to an improved customer experience.”Simon WiedemannSenior Marketing & Communications Manager, TREKSTOR GmbH
“Premium access to our customers, flexible and high-quality partnership.”Andreas UrbachHead of Marketing Home Entertainment, LG ELECTRONICS Deutschland GmbH
“Competent advice and a quick response to customer requests”Ulrike JablonowskiE-Commerce & Contractmanagement /-Controlling, TechniSat Digital GmbH
“"gominga saves us time by feeding the UGC data into our CRM system, where we can respond to those customers and do follow-ups. And because the data is there, our ability to analyze and manage our UGC data is greatly improved."”Alex HooperSenior Brand Marketing Manager, Techtronic Industries Power Equipment (TTIPE)
“"Review management is no longer an avant-garde topic for us, but a service channel to be taken seriously."”Marcus NesslerHead of Customer Experience, Samsung Electronics GmbH
“"We wanted more customer engagement and gominga came into my focus because the tool includes text mining and sentiment analysis. Stars were yesterday. Text analytics is the future."”Marc RottmannSenior Specialist Market Research International, Corporate Marketing & Brand Management bei Alfred Kärcher SE & Co. KG
Credibility of ratings
- a mix of positive and negative reviews increases credibility and thus their relevance
- 4.5 star products are bought more frequently than products with straight 5 star ratings
Product information source #1
Consumers use Amazon across channels and across all sectors as a primary source of information, even before Google, eBay or other e-commerce players
(Source: ECC Cologne study “Cross Channel – Quo Vadis” 2017)
of offline buyers researched product information on Amazon before making the purchase decision
of online shoppers previously visited Amazon (consumer electronics 70%) before making the purchase decision
How can we help you?
Do you have a question or want to receive general information about gominga? Please fill out our contact form. We are happy to contact you to explain our products and to answer your questions.
Do you have a specific question? Great! Then please state your requirements in detail so that we can give you a precise answer! E.g. do you have a question regarding product, location, app or shop reviews? Are you interested in our analytics or interaction functions?