

Your one-stop-shop for ratings, reviews and Q&A!
Monitoring, alerting, analysis and customer interaction: market research & customer care at the digital POS!
Success factors incl. Marketplace Landscape 2022 & Business Enabler Universe
The new edition of our successful study “THE MARKET PLACE WORLD 2022” is now available for download (for free)!
With our Review Manager you can analyze product reviews and questions from a variety of eBusiness platforms and respond to individual customer opinions directly from the SaaS tool. Numerous functions such as email alerting and an issue management system make your work easier.
We help you control your reviews on Google My Business:
Increase your revenue by taking customer feedback serious. Analyze your stores’ strength and weaknesses. Respond to reviews to best showcase your business on Google.
You have a mobile app? Do you know how users like it? Manage all your app reviews with our Review Manager! Analyze your customer feedback for all your apps and app versions, e.g. on iOS and Android as well as in the Amazon and Huawei app stores. Engage with users to improve your online reputation and strengthen your brand.
You have your own webshop and use shop reviews to increase customer trust? Then listen to your users’ feedback by analyzing all shop ratings & reviews with the gominga Review Manager! Find out what’s good and what’s bad about your website. We cover the most prominent shop review tools such as Trustpilot or Trustedshops.
of customers are guided by reviews
of all customers say that reviews increase confidence in an offer
of purchase decisions are influenced by reviews
Increase your conversion and revenue by taking your customers’ feedback serious. Comment on bad reviews and answer questions about your products or services. Your customers will appreciate your interaction – Online & Offline!
Use the opportunity to manage thousands of customer opinions for the first time. Monitor and analyze reviews, and get in touch with your customers! We make customer interaction easy!
Use the hints from the reviews in product management. There is no better market research than direct feedback from the usergroup!
One tool, one login for all reviews, for all platforms. We provide you with an easily scalable solution for all circumstances. The gominga Review Manager for all product, location, app and shop reviews!
““gominga is one of our first amazon consultancy agencies and helped us to increase our amazon maturity a lot in the areas of review management, Q&A and consumer centric content. gominga is highly professionell and fun to work with.”
Sebastian WetterauerHead of Digital Marketing & Mediaplanning, BSH Home Appliances Group
““For years, we have relied on the expertise of gominga in order to place consumers even more in the centre of our activities and to fulfil our service promise in ecommerce. gominga supports us significantly with the speed of action and monitoring of Q&A and review management, consumer insights and targeted review analyses. - We are highly satisfied with the collaboration.”
Holger HolzapfelHead of Media, BSH Home Appliances Group
““Fast and easy monitoring leads to an improved customer experience.”
Simon WiedemannSenior Marketing & Communications Manager, TREKSTOR GmbH
““Premium access to our customers, flexible and high-quality partnership.”
Andreas UrbachHead of Marketing Home Entertainment, LG ELECTRONICS Deutschland GmbH
““Competent advice and a quick response to customer requests”
Ulrike JablonowskiE-Commerce & Contractmanagement /-Controlling, TechniSat Digital GmbH
““"gominga saves us time by feeding the UGC data into our CRM system, where we can respond to those customers and do follow-ups. And because the data is there, our ability to analyze and manage our UGC data is greatly improved."”
Alex HooperSenior Brand Marketing Manager, Techtronic Industries Power Equipment (TTIPE)
““"Review management is no longer an avant-garde topic for us, but a service channel to be taken seriously."”
Marcus NesslerHead of Customer Experience, Samsung Electronics GmbH
““"We wanted more customer engagement and gominga came into my focus because the tool includes text mining and sentiment analysis. Stars were yesterday. Text analytics is the future."”
Marc RottmannSenior Specialist Market Research International, Corporate Marketing & Brand Management bei Alfred Kärcher SE & Co. KG
Consumers use Amazon across channels and across all sectors as a primary source of information, even before Google, eBay or other e-commerce players
of offline buyers researched product information on Amazon before making the purchase decision
of online shoppers previously visited Amazon (consumer electronics 70%) before making the purchase decision
Do you have a question or want to receive general information about gominga? Please fill out our contact form. We are happy to contact you to explain our products and to answer your questions.
Do you have a specific question? Great! Then please state your requirements in detail so that we can give you a precise answer! E.g. do you have a question regarding product, location, app or shop reviews? Are you interested in our analytics or interaction functions?