Manage ratings, reviews and questions with gominga

Engage with your customer and turn review insights into action! The gominga Review Manager: your one-stop-shop for ratings, reviews and questions.

Global brands trust gominga

The leading SaaS-software for online review management

Increase conversion and sales
Reduce costs and improve process efficiency
Enhance brand loyalty
Improve your product and service offering
Excite your customers on every touchpoint along the customer journey

Create outstanding customer experiences

All Platforms

Our coverage includes all significant online platforms worldwide, including (but not limited to) Amazon, Apple, Bazaarvoice, Google, Trustpilot, and Walmart.

Consumer Insights

Gain a comprehensive understanding of your customers needs, preferences, and behaviors by actively listening to them and gaining insights.

Customer Engagement

Show appreciation for your customers by valuing their feedback, actively engaging with them, and promptly addressing their questions and reviews.

Learn how our review management software can help your brand delight shoppers and create a better customer journey across every channel!

Customer success stories

LG manages reviews with gominga to understand market sentiment & identify consumer trends

LG ELECTRONICS works with gominga to listen and respond to customer feedback on several online platforms.

MTD Products chooses gominga to efficiently manage product reviews on online marketplaces

MTD Products AG, a Stanley Black & Decker company, chooses gominga to monitor, analyze and respond to product reviews and questions on several European online marketplaces

GARDENA improves its online reputation by managing its product reviews and questions on Amazon

GARDENA, the leading brand for high-quality garden tools, works with gominga to improve its online reputation. Social listening and customer engagement are key, especially for major platforms such as Amazon.

Samsung and its CS agency successfully manage reviews from its DTC webshop & multiple online platforms

Samsung and its customer service agency work with gominga to monitor, analyze and respond to online reviews and questions from its own DTC webshop as well as from multiple online platforms.

Garmin establishes efficient processes to listen and respond to user feedback

Garmin chooses the gominga Review Manager to monitor, analyze and respond to product reviews and questions on Amazon.

Shoe retailer Leder & Schuh AG efficiently manages its Google reviews for its +200 locations with gominga

For its 2 brands Humanic and Shoe4You, the Austrian shoe retailer Leder & Schuh AG selects the gominga Review Manager to monitor, analyze and respond to location reviews and questions on Google

Techtronic Industries chooses gominga to efficiently manage user-generated content

Techtronic Industries Power Equipment chooses gominga to efficiently manage user-generated content from its brand and retailer websites.

The gominga review management software: Your One-Stop-Shop for all ratings, online reviews and questions

Welcome to the gominga Review Manager, the ultimate tool for efficient and effective review monitoring, managing and reputation management.

Whether you run a small business or a large corporation, our software is designed to help you handle reviews and ratings from all platforms, ensuring that you have a comprehensive overview of your online reputation.

Actively listen to your customers, giving serious consideration to their feedback, and stay informed about what people are saying about your products and services. Manage your existing reviews and respond to questions, using this valuable feedback to gain insights into consumer behavior and engage directly with users.

These actions help strengthen your brand and improve sales.

Review Management with gominga

Professional online review management with the gominga Review Manager. Our comprehensive review management software provides all the essential features you need to effectively manage your online reputation. It allows you to manage ratings, reviews, and questions across numerous platforms globally. The gominga Review Manager: your one-stop-shop for professional review management. Covering hundreds of platforms worldwide, we serve our clients from all industries and sizes. Take control of your online reviews with the gominga Review Manager.

Product reviews

Product reviews are a decisive factor for success in e-commerce. They influence the purchasing decisions of potential customers and have a direct impact on brand perception. With our product review management software, you retain control over all reviews and Q&As for your products - both in your DTC brand webshop and on platforms such as Amazon and other online marketplaces, both nationally and internationally.

Location reviews

With our location review management software, you stay in control of all reviews and questions about your physical locations - whether on global platforms such as Google or Yelp.

Our solution allows you to effectively monitor, analyze and comment on location reviews while keeping track of customer feedback.

Mobile app reviews

App ratings are a key success factor in the mobile sector. They not only influence the ranking and visibility of your app in the stores, but also play a decisive role in the decision of potential users to download or use your app. With our mobile app review management software, you can keep track of all reviews in the leading app stores - Apple App Store, Google Play Store and Amazon Appstore, both nationally and internationally.

Webshop & company reviews

Reviews in your DTC webshop and on review platforms have a direct influence on the purchasing behavior of your customers. Positive reviews not only increase trustworthiness, but also have an impact on the visibility of your webshop in search engines. Negative reviews provide valuable feedback that you can use to improve the customer experience.

With our Shop Review Manager, you can secure a strategic advantage by effectively managing reviews and questions on all relevant platforms. By managing feedback quickly and professionally, you promote trust in your brand and ensure long-term customer satisfaction.

API & tech. integration

Gominga Review Manager is not only a leading SaaS tool for online review management, but also offers extensive technical integrations that allow you to efficiently integrate reviews and customer feedback into your existing systems. With our API and dedicated technical integrations for selected third-party software, the management of product, store and app reviews is seamlessly embedded into your workflows.

Learn how our review management software can help your brand delight shoppers and create a better customer journey across every channel!

“We use gominga for monitoring and evaluating the content of incoming reviews and questions. We use the information from our customers’ criticism to improve sales / CRM.”

Thomas Reithner

Teamlead Content Customer Support @Garmin Deutschland GmbH

“With the gominga solution we are present where our clients communicate with each other. We are able to react to all reviews and questions on Amazon from one single application, with a single log-in.”

Markus Kräutle

Head of Customer Service @GARDENA Manufacturing GmbH

“For years, we have relied on the expertise of gominga in order to place consumers even more in the centre of our activities and to fulfil our service promise in ecommerce.”

Holger Holzapfel

Head of Media @BSH Home Appliances Group

“gominga enables us to evaluate customer reviews in a time- and resource-saving manner and to use direct consumer feedback for product development, marketing and optimization of our content.”

Christian Michel

Head of Marketing & Performance @Zapf Creation AG

“gominga saves us time by feeding the UGC data into our CRM system, where we can respond to those customers and analyze our UGC data.”

Alex Hooper

Senior Brand Marketing Manager @Techtronic Industries Power Equipment (TTIPE)

“Review management is no longer an avant-garde topic for us but a customer service channel to be taken seriously.”

Marcus Nessler

Head of Customer Experience @Samsung Electronics GmbH

”We wanted more customer engagement and gominga came into my focus because the tool includes text mining and sentiment analysis. Stars were yesterday. Text analytics is the future.”

Marc Rottmann

Senior Specialist Market Research International @Alfred Kärcher SE & Co. KG

What our clients like about us

Our partnership network

We work together with leading companies within our ecosystem to bring you the best possible review management offering.

Discover how the gominga review manager operates and enhance your review management. Schedule a free demo with us!

Our Blog

Learn how to increase customer satisfaction!

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Learn how to increase customer satisfaction!

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Voice of the Customer (VoC) has become an indispensable tool in modern product development and...

Voice of the Customer (VoC): Leveraging Online Reviews for Product Success

What is Amazon VINE program: Advantages for Seller and Vine Reviewers

Are you looking to get reviews on Amazon for your new product? Do you want...

What is Amazon VINE program: Advantages for Seller and Vine Reviewers

We are thought leaders and share our knowledge

Meet us at online and physical conferences, nationally and internationally. We share best practices and explain how to take your review management to the next level.

We publish our own research, work together with partners, and collaborate with leading universities to proof the importance of review management.

Read our guides and news to learn more about review management and to stay on top of latest developments in our industry.

Marketplace World 2022

Success factors incl. Marketplace Landscape 2022 & Business Enabler Universe

The new edition of our successful study “THE MARKET PLACE WORLD 2022” is now available for download (for free)!

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How we can help you

Do you have a question or want to receive general information about gominga? Please fill out our contact form. We are happy to contact you to explain our products and to answer your questions.

Do you have a specific question? Great! Then please state your requirements in detail so that we can give you a precise answer! E.g. do you have a question regarding product, location, app or shop reviews? Are you interested in our analytics or interaction functions?

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More Information

Further questions about the Review Manager?

In the meantime, you can find out all about the technical integration and versatility of the Review Manager here.