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Manage all your online reviews with gominga!

Your one-stop-shop for ratings, reviews and Q&A!
Monitoring, alerting, analysis and customer interaction: market research & customer care at the digital POS!

Marketplace World 2022

Success factors incl. Marketplace Landscape 2022 & Business Enabler Universe

The new edition of our successful study “THE MARKET PLACE WORLD 2022” is now available for download (for free)!

  • More than 200 B2C marketplaces in the DACH region
  • Drivers and trends of the marketplace boom
  • Expert contributions and best practice cases
More infos about the study

Our customers include


Product Reviews

With our Review Manager you can analyze product reviews and questions from a variety of eBusiness platforms and respond to individual customer opinions directly from the SaaS tool. Numerous functions such as email alerting and an issue management system make your work easier.

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Store Reviews

We help you control your reviews on Google My Business:
Increase your revenue by taking customer feedback serious. Analyze your stores’ strength and weaknesses. Respond to reviews to best showcase your business on Google.

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App Reviews

You have a mobile app? Do you know how users like it? Manage all your app reviews with our Review Manager! Analyze your customer feedback for all your apps and app versions, e.g. on iOS and Android as well as in the Amazon and Huawei app stores. Engage with users to improve your online reputation and strengthen your brand.

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Shop Reviews

You have your own webshop and use shop reviews to increase customer trust? Then listen to your users’ feedback by analyzing all shop ratings & reviews with the gominga Review Manager! Find out what’s good and what’s bad about your website. We cover the most prominent shop review tools such as Trustpilot or Trustedshops.

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Product reviews influence the buying decision


of customers are guided by reviews


of all customers say that reviews increase confidence in an offer


of purchase decisions are influenced by reviews

(Source: Tomorrow Focus study)

Manage your online reviews from the following platforms

  • Alternate
  • Amazon
  • AO
  • Apple App Store
  • Bazaarvoice
  • Bestbuy
  • BOL
  • Chainreactioncycles
  • Conrad
  • Coolblue
  • Costco
  • Cyberport
  • eBay
  • Galaxus
  • GoogleMyBusiness
  • Google Play Store
  • Hagebaumarkt
  • Homedepot
  • Hornbach
  • ManoMano
  • Mediamarkt
  • Notebooksbilliger
  • Obi
  • Otto
  • Rosebikes
  • Saturn
  • Trustedshops
  • Trustpilot
  • Walmart
  • Yelp
  • Zalando
  • and many more…!

Our solution for your eBusiness management


For all reviews as well as Q&A

Drive your business with an active review management! Benefit in several ways from increasing sales to strengthening your brand!
Contact us

Sales Up

Increase your conversion and revenue by taking your customers’ feedback serious. Comment on bad reviews and answer questions about your products or services. Your customers will appreciate your interaction – Online & Offline!

Consumer Interaction

Use the opportunity to manage thousands of customer opinions for the first time. Monitor and analyze reviews, and get in touch with your customers! We make customer interaction easy!

Product Improvement

Use the hints from the reviews in product management. There is no better market research than direct feedback from the usergroup!


One tool, one login for all reviews, for all platforms. We provide you with an easily scalable solution for all circumstances. The gominga Review Manager for all product, location, app and shop reviews!

Amongst others, the following companies already rely on our software expertise

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gominga is one of our first amazon consultancy agencies and helped us to increase our amazon maturity a lot in the areas of review management, Q&A and consumer centric content. gominga is highly professionell and fun to work with.

Sebastian WetterauerHead of Digital Marketing & Mediaplanning, BSH Home Appliances Group

For years, we have relied on the expertise of gominga in order to place consumers even more in the centre of our activities and to fulfil our service promise in ecommerce. gominga supports us significantly with the speed of action and monitoring of Q&A and review management, consumer insights and targeted review analyses. - We are highly satisfied with the collaboration.

Holger HolzapfelHead of Media, BSH Home Appliances Group

Fast and easy monitoring leads to an improved customer experience.

Simon WiedemannSenior Marketing & Communications Manager, TREKSTOR GmbH

Premium access to our customers, flexible and high-quality partnership.

Andreas UrbachHead of Marketing Home Entertainment, LG ELECTRONICS Deutschland GmbH

Competent advice and a quick response to customer requests

Ulrike JablonowskiE-Commerce & Contractmanagement /-Controlling, TechniSat Digital GmbH

"gominga saves us time by feeding the UGC data into our CRM system, where we can respond to those customers and do follow-ups. And because the data is there, our ability to analyze and manage our UGC data is greatly improved."

Alex HooperSenior Brand Marketing Manager, Techtronic Industries Power Equipment (TTIPE)

"Review management is no longer an avant-garde topic for us, but a service channel to be taken seriously."

Marcus NesslerHead of Customer Experience, Samsung Electronics GmbH

"We wanted more customer engagement and gominga came into my focus because the tool includes text mining and sentiment analysis. Stars were yesterday. Text analytics is the future."

Marc RottmannSenior Specialist Market Research International, Corporate Marketing & Brand Management bei Alfred Kärcher SE & Co. KG


woman with smartphone reading reviews, bewertungen

Credibility of ratings

  • a mix of positive and negative reviews increases credibility and thus their relevance
  • 4.5 star products are bought more frequently than products with straight 5 star ratings

Product information source #1

Consumers use Amazon across channels and across all sectors as a primary source of information, even before Google, eBay or other e-commerce players

(Source: ECC Cologne study “Cross Channel – Quo Vadis” 2017)

of offline buyers researched product information on Amazon before making the purchase decision

of online shoppers previously visited Amazon (consumer electronics 70%) before making the purchase decision

How can we help you?

Do you have a question or want to receive general information about gominga? Please fill out our contact form. We are happy to contact you to explain our products and to answer your questions.

Do you have a specific question? Great! Then please state your requirements in detail so that we can give you a precise answer! E.g. do you have a question regarding product, location, app or shop reviews? Are you interested in our analytics or interaction functions?

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