Marketplace World 2022 & Online-Marketplaces: In spring 2020, we published the study "The Marketplace World…
Jan Joergensen18. July 2022
Your one-stop-shop for ratings, reviews and Q&A!
Monitoring, alerting, analysis and customer interaction: market research & customer care at the digital POS!
Marketplace World 2022
Success factors incl. Marketplace Landscape 2022 & Business Enabler Universe
The new edition of our successful study “THE MARKET PLACE WORLD 2022” is now available for download (for free)!
- More than 200 B2C marketplaces in the DACH region
- Drivers and trends of the marketplace boom
- Expert contributions and best practice cases
Our customers include
Services
Product Reviews
With our Review Manager you can analyze product reviews and questions from a variety of eBusiness platforms and respond to individual customer opinions directly from the SaaS tool. Numerous functions such as email alerting and an issue management system make your work easier.
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Store Reviews
We help you control your reviews on Google My Business:
Increase your revenue by taking customer feedback serious. Analyze your stores’ strength and weaknesses. Respond to reviews to best showcase your business on Google.
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App Reviews
You have a mobile app? Do you know how users like it? Manage all your app reviews with our Review Manager! Analyze your customer feedback for all your apps and app versions, e.g. on iOS and Android as well as in the Amazon and Huawei app stores. Engage with users to improve your online reputation and strengthen your brand.
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Shop Reviews
You have your own webshop and use shop reviews to increase customer trust? Then listen to your users’ feedback by analyzing all shop ratings & reviews with the gominga Review Manager! Find out what’s good and what’s bad about your website. We cover the most prominent shop review tools such as Trustpilot or Trustedshops.
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Product reviews influence the buying decision
92
of customers are guided by reviews
81
of all customers say that reviews increase confidence in an offer
78
of purchase decisions are influenced by reviews
(Source: Tomorrow Focus study)
Manage your online reviews from the following platforms
- Alternate
- Amazon
- AO
- Apple App Store
- Bazaarvoice
- Bestbuy
- BOL
- Chainreactioncycles
- Conrad
- Coolblue
- Costco
- Cyberport
- eBay
- Galaxus
- GoogleMyBusiness
- Google Play Store
- Hagebaumarkt
- Homedepot
- Hornbach
- ManoMano
- Mediamarkt
- Notebooksbilliger
- Obi
- Otto
- Rosebikes
- Saturn
- Trustedshops
- Trustpilot
- Walmart
- Yelp
- Zalando
- and many more…!
Our solution for your eBusiness management
For all reviews as well as Q&A
Drive your business with an active review management! Benefit in several ways from increasing sales to strengthening your brand!
Contact us
Sales Up
Increase your conversion and revenue by taking your customers’ feedback serious. Comment on bad reviews and answer questions about your products or services. Your customers will appreciate your interaction – Online & Offline!
Consumer Interaction
Use the opportunity to manage thousands of customer opinions for the first time. Monitor and analyze reviews, and get in touch with your customers! We make customer interaction easy!
Product Improvement
Use the hints from the reviews in product management. There is no better market research than direct feedback from the usergroup!
One-Stop-Shop
One tool, one login for all reviews, for all platforms. We provide you with an easily scalable solution for all circumstances. The gominga Review Manager for all product, location, app and shop reviews!
News
gominga has compiled the latest and most interesting online review statistics and trends to help…
Jonah Runge25. February 2022
Samsung's top target is: Offer customers an optimal customer experience. The consumer electronics brand has…
Jan Joergensen9. September 2022
The south German manufacturer Venta also sells its products via Amazon's U.S. marketplace - Levent…
Jan Joergensen2. September 2022
After a short summer break, the first expert panel on the topic of "Customer Experience…
Jan Joergensen1. September 2022
Credibility of ratings
- a mix of positive and negative reviews increases credibility and thus their relevance
- 4.5 star products are bought more frequently than products with straight 5 star ratings
Product information source #1
Consumers use Amazon across channels and across all sectors as a primary source of information, even before Google, eBay or other e-commerce players
(Source: ECC Cologne study “Cross Channel – Quo Vadis” 2017)
of offline buyers researched product information on Amazon before making the purchase decision
of online shoppers previously visited Amazon (consumer electronics 70%) before making the purchase decision
How can we help you?
Do you have a question or want to receive general information about gominga? Please fill out our contact form. We are happy to contact you to explain our products and to answer your questions.
Do you have a specific question? Great! Then please state your requirements in detail so that we can give you a precise answer! E.g. do you have a question regarding product, location, app or shop reviews? Are you interested in our analytics or interaction functions?