Engage with your customer and turn review insights into action!
The gominga Review Manager: your one-stop-shop for ratings, reviews and questions.
- One-stop-shop for product, location, mobile app, webshop and company reviews
- Monitoring, alerting, analysis and customer interaction
- SaaS tool and technical integrations for e.g. Zendesk and MS Power BI
- Personal contact persons & strong service team
Global brands trust gominga
The leading SaaS software for online review management
With gominga, you will be able to:
- Increase conversion and sales
- Reduce costs and improve process efficiency
- Enhance brand loyalty
- Improve your product and service offering
- Excite your customers on every touchpoint along the customer journey
Create outstanding customer experiences
review manager
All platforms
Our coverage includes all significant online platforms worldwide, including (but not limited to) Amazon, Apple, Bazaarvoice, Google, Trustpilot, and Walmart.
consumer insights
Consumer Insights
Gain a comprehensive understanding of your customers’ needs, preferences, and behaviors by actively listening to them. Utilize these valuable insights to enhance product development, refine marketing efforts, and optimize your overall business strategy.
Customer Engagement
Customer Engagement
Show appreciation for your customers by valuing their feedback, actively engaging with them, and promptly addressing their questions and reviews. Their input is invaluable in improving your product and ensuring a positive customer experience.
Learn how our review management software can help your brand delight shoppers and create a better customer journey across every channel!
Your one-stop-shop for all channels
Actively listen to your customers, giving serious consideration to their feedback, and stay informed about what people are saying about your products and services. Manage your existing reviews and respond to questions, using this valuable feedback to gain insights into consumer behavior and engage directly with users. These actions can help strengthen your brand and improve sales.
Product Reviews
DTC webshops as well as all major national and international retailers, marketplaces and platforms
Location Reviews
Google Maps, Google My Business and Yelp
App Reviews
Amazon Appstore, Apple App Store and Google Play Store
Webshop- & Company Reviews
ekomi, Trusted Shops and Trustpilot
You can use the gominga review management software for Google My Business, different marketplaces and appstores to manage customer feedback in one place.
”We wanted more customer engagement and gominga came into my focus because the tool includes text mining and sentiment analysis. Stars were yesterday. Text analytics is the future.
Marc RottmannSenior Specialist Market Research International, Corporate Marketing & Brand Management bei Alfred Kärcher SE & Co. KG
What our clients like about us
Insights & engagement
All platforms in one tool
Easy-to-use
Expert support
Integration friendly
Our partnership network
We work together with leading companies within our ecosystem to bring you the best possible review management offering.
Discover how the gominga review manager operates and enhance your review management. Schedule a free demotour with us!
We are thought leaders and share our knowledge
Conferences
Meet us at online and physical conferences, nationally and internationally. We share best practices and explain how to take your review management to the next level.
Our own research
We publish our own research, work together with partners, and collaborate with leading universities to proof the importance of review management.
Our guides & news
Read our guides and news to learn more about review management and to stay on top of latest developments in our industry.
Marketplace World 2022
Success factors incl. Marketplace Landscape 2022 & Business Enabler Universe
The new edition of our successful study “THE MARKET PLACE WORLD 2022” is now available for download (for free)!
- More than 200 B2C marketplaces in the DACH region
- Drivers and trends of the marketplace boom
- Expert contributions and best practice cases
Awards & Certifications
- CX1 “CX-Enabler 2022” Award
- CCW Future Camp Award 2019
- 2nd Place KVD Service Management Award 2019
- Best Startup Pitch ECC Forum Cologne 2018
As seen on
How can we help you?
Do you have a question or want to receive general information about gominga? Please fill out our contact form. We are happy to contact you to explain our products and to answer your questions.
Do you have a specific question? Great! Then please state your requirements in detail so that we can give you a precise answer! E.g. do you have a question regarding product, location, app or shop reviews? Are you interested in our analytics or interaction functions?