Make use of product-related customer feedback
Conversion and sales increase with product reviews
Influence negative ratings with improved product descriptions
Measurable increase in sales due to positive reviews
Respond to product and store reviews with out technology!
We offer a software solution that enables tool-based interaction with the customer: review management in one-stop shop and on various eBusiness platforms.

Product Reviews

With our Review Manager, you can analyze reviews and questions for products from a variety of eBusiness platforms and respond to individual customer opinions directly from the SaaS tool. Numerous functions such as email alerting and an issue management system make your work easier.

Store Reviews

We’ll help you control your reviews on Google My Business:
Increase your revenue by taking customer feedback seriously. Respond to reviews to best showcase your business on Google.

Manage your product reviews from the following platforms

  • Amazon

  • Alternate

  • AO

  • Bazaarvoice

  • Conrad

  • Cyberport

  • Google MyBusiness

  • Google Play

  • Hagebaumarkt

  • Media Markt

  • Obi

  • Otto

  • Saturn

  • Trusted Shops

  • Zalando

Amongst others, the following eBusiness companies already rely on our software expertise

 

Our complete solution for your eBusiness management

Varied fields of benefit with sales and efficiency effects

  • Sales Up: Increase your conversion and revenue by taking your customers' feedback seriously. Comment on bad reviews and answer questions about your products. Your customers will appreciate your interaction - Online & Offline!
  • Consumer Interaction: Use the opportunity to manage thousands of customer opinions for the first time. Monitor and analyze reviews, and get in direct contact with your customers!
  • Product Improvement: Use the hints from the reviews in product management. There is no better market research than direct feedback from the usergroup!
  • One-stop-shop: one tool, one login for all products, for all platforms. We provide you with an easily scalable solution for all circumstances!

Product reviews determine the buying decision

  • 92% of the customers are guided by reviews
  • 81% of all customers say that reviews increase confidence in an offer
  • 78% of the purchase decisions are influenced by reviews

(Source: Tomorrow Focus study)

Credibility of ratings

  • a mix of positive and negative reviews increases credibility and thus their relevance
  • 4.5 star products are bought more frequently than products with only 5 star ratings

Product information source #1

  • Consumers use Amazon across channels and across all sectors as a primary source of information, even before Google, eBay or other e-commerce players
  • 48% of the stationary buyers informed themselves before the purchase with Amazon
  • 62% of online shoppers previously visited Amazon (consumer electronics 70%)

(Source: ECC Cologne study “Cross Channel – Quo Vadis” 2017)

 

That‘s what our customers say

Fast and easy monitoring leads to an improved customer experience 
With the simple interface and cross-platform connectivity provided by the gominga SaaS solution, we are able to address problem cases quickly, respond to open issues and help our customers in a short and unbureaucratic way.
Simon Wiedemann, Senior Marketing & Communications Manager, TREKSTOR GmbH

Premium access to our customers; flexible and high-quality partnership
gominga is our premium access to our customers, their wishes and their feedback on Amazon, OTTO, Mediamarkt.de and Saturn.de. gominga is the ideal service provider for manufacturers and sellers looking for better interaction with their customers.
Above all, we value the flexibility and quality at gominga. Changes in our approach are integrated just as quickly as changes on dealer pages.
Andreas Urbach / Head of Marketing Home Entertainment / LG ELECTRONICS Deutschland GmbH

 

Competent advice and a quick response to customer requests
gominga offers us the ability to respond to customer questions and reviews directly to provide them with reliable information. We are able to eliminate uncertainties, support product selection and the purchase decision. In critical situations we are "close" and can react immediately
Ulrike Jablonowski, E-Commerce & Contractmanagement /-Controlling, TechniSat Digital GmbH

Partnership – good cooperation
With gominga we have a reliable partner that allows us, with good technology and a high service level, to get an overview of reviews, questions and topics related to our products offered on Amazon in Europe and to respond promptly when needed. 

Marco Braun, Manager Retail Operations, Shure Distribution GmbH
Increased Growth
With gominga, we were able to increase our growth at Amazon by 15% in just 3 months by continually responding to customer queries and commenting on bad reviews, thus growing faster than the market.
Netgear Germany GmbH

Professional performance and resource management
Thanks to a proactive support, an optimized process and a trustful cooparation we are able to free up internal resources. With gominga we have a professional analysis and are always up to date.
Frank Sander / Head of Marketing Information System Products

Transparency and market overview
gominga is leading the way with its SaaS solution - a clear analysis, transparency and reporting make it our perfect partner. 
Frauke Noeth / Head of Retail D-A-C-H / Kaspersky Lab

gominga eServices GmbH
Sonnenstrasse 23
80331 München

Tel: +49 89 122234777
Fax: +49 89 122234799

info@gominga.com