Respond to product and store reviews!

We offer a software solution that enables tool-based interaction with the customer: review management in one-stop shop and on various eBusiness platforms.

Product Reviews

With our Review Manager you can analyze product reviews and questions from a variety of eBusiness platforms and respond to individual customer opinions directly from the SaaS tool. Numerous functions such as email alerting and an issue management system make your work easier.

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Store Reviews

We help you control your reviews on Google My Business:
Increase your revenue by taking customer feedback serious. Respond to reviews to best showcase your business on Google.

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With gominga you can shape your brand, intensify customer loyalty and collect product information – we can help you.

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Manage your product reviews from the following platforms

  • Alternate
  • Amazon
  • AO
  • Bazaarvoice
  • Bestbuy
  • Conrad
  • Costco
  • Cyberport
  • GartenXXL
  • GoogleMyBusiness
  • GooglePlay
  • Hagebaumarkt
  • Hornbach
  • Laredoute
  • Newegg
  • Notebooksbilliger
  • Obi
  • Otto
  • Saturn
  • Trustedshops
  • Walmart
  • Zalando
gominga-review-tool-screenshot: reviews / bewertungen

Our solution for your eBusiness management

Drive your business with an active review management! Benefit in several ways from increasing sales to strengthening your brand!
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Sales Up

Increase your conversion and revenue by taking your customers’ feedback serious. Comment on bad reviews and answer questions about your products. Your customers will appreciate your interaction – Online & Offline!

Consumer Interaction

Use the opportunity to manage thousands of customer opinions for the first time. Monitor and analyze reviews, and get in touch with your customers! We make customer interaction easy!

Product Improvement

Use the hints from the reviews in product management. There is no better market research than direct feedback from the usergroup!

One-Stop-Shop

One tool, one login for all products, for all platforms. We provide you with an easily scalable solution for all circumstances!

Amongst others, the following eBusiness companies already rely on our software expertise

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“Fast and easy monitoring leads to an improved customer experience.”

Simon WiedemannSenior Marketing & Communications Manager, TREKSTOR GmbH

“Premium access to our customers, flexible and high-quality partnership.”

Andreas UrbachHead of Marketing Home Entertainment, LG ELECTRONICS Deutschland GmbH

“Competent advice and a quick response to customer requests”

Ulrike JablonowskiE-Commerce & Contractmanagement /-Controlling, TechniSat Digital GmbH

News

Product reviews influence the buying decision

92

of customers are guided by reviews

81

of all customers say that reviews increase confidence in an offer

78

of purchase decisions are influenced by reviews

(Source: Tomorrow Focus study)
woman with smartphone reading reviews, bewertungen

Credibility of ratings

  • a mix of positive and negative reviews increases credibility and thus their relevance
  • 4.5 star products are bought more frequently than products with straight 5 star ratings

Product information source #1

Consumers use Amazon across channels and across all sectors as a primary source of information, even before Google, eBay or other e-commerce players

(Source: ECC Cologne study “Cross Channel – Quo Vadis” 2017)

of offline buyers researched product information on Amazon before making the purchase decision

of online shoppers previously visited Amazon (consumer electronics 70%) before making the purchase decision

How can we help you?

Do you have a question or want to receive general information about gominga? Please fill out our contact form. We are happy to contact you to explain our products and to answer your questions.