Market research & customer care at the digital POS
Monitoring, alerting, analysis and customer interaction: We offer a software solution that enables tool-based review management in a one-stop shop, covering all relevant eBusiness platforms such as Amazon & Google.
With our Review Manager you can analyze product reviews and questions from a variety of eBusiness platforms and respond to individual customer opinions directly from the SaaS tool. Numerous functions such as email alerting and an issue management system make your work easier.
We help you control your reviews on Google My Business:
Increase your revenue by taking customer feedback serious. Analyze your stores’ strength and weaknesses. Respond to reviews to best showcase your business on Google.
Manage your online reviews from the following platforms
“Fast and easy monitoring leads to an improved customer experience.”Simon WiedemannSenior Marketing & Communications Manager, TREKSTOR GmbH
“Premium access to our customers, flexible and high-quality partnership.”Andreas UrbachHead of Marketing Home Entertainment, LG ELECTRONICS Deutschland GmbH
“Competent advice and a quick response to customer requests”Ulrike JablonowskiE-Commerce & Contractmanagement /-Controlling, TechniSat Digital GmbH
Product reviews influence the buying decision
of customers are guided by reviews
of all customers say that reviews increase confidence in an offer
of purchase decisions are influenced by reviews
(Source: Tomorrow Focus study)
Credibility of ratings
- a mix of positive and negative reviews increases credibility and thus their relevance
- 4.5 star products are bought more frequently than products with straight 5 star ratings
Product information source #1
Consumers use Amazon across channels and across all sectors as a primary source of information, even before Google, eBay or other e-commerce players
(Source: ECC Cologne study “Cross Channel – Quo Vadis” 2017)
of offline buyers researched product information on Amazon before making the purchase decision
of online shoppers previously visited Amazon (consumer electronics 70%) before making the purchase decision
How can we help you?
Do you have a question or want to receive general information about gominga? Please fill out our contact form. We are happy to contact you to explain our products and to answer your questions.