We offer a software solution that enables tool-based interaction with the customer: review management in one-stop shop and on various eBusiness platforms.
Manage your product reviews from the following platforms
Amongst others, the following eBusiness companies already rely on our software expertise
Our complete solution for your eBusiness management
Varied fields of benefit with sales and efficiency effects
- Sales Up: Increase your conversion and revenue by taking your customers' feedback seriously. Comment on bad reviews and answer questions about your products. Your customers will appreciate your interaction - Online & Offline!
- Consumer Interaction: Use the opportunity to manage thousands of customer opinions for the first time. Monitor and analyze reviews, and get in direct contact with your customers!
- Product Improvement: Use the hints from the reviews in product management. There is no better market research than direct feedback from the usergroup!
- One-stop-shop: one tool, one login for all products, for all platforms. We provide you with an easily scalable solution for all circumstances!
Product reviews determine the buying decision
- 92% of the customers are guided by reviews
- 81% of all customers say that reviews increase confidence in an offer
- 78% of the purchase decisions are influenced by reviews
(Source: Tomorrow Focus study)
Credibility of ratings
- a mix of positive and negative reviews increases credibility and thus their relevance
- 4.5 star products are bought more frequently than products with only 5 star ratings
Product information source #1
- Consumers use Amazon across channels and across all sectors as a primary source of information, even before Google, eBay or other e-commerce players
- 48% of the stationary buyers informed themselves before the purchase with Amazon
- 62% of online shoppers previously visited Amazon (consumer electronics 70%)
(Source: ECC Cologne study “Cross Channel – Quo Vadis” 2017)
That‘s what our customers say
Premium access to our customers; flexible and high-quality partnership
gominga is our premium access to our customers, their wishes and their feedback on Amazon, OTTO, Mediamarkt.de and Saturn.de. gominga is the ideal service provider for manufacturers and sellers looking for better interaction with their customers.
Above all, we value the flexibility and quality at gominga. Changes in our approach are integrated just as quickly as changes on dealer pages.
Andreas Urbach / Head of Marketing Home Entertainment / LG ELECTRONICS Deutschland GmbH
Competent advice and a quick response to customer requests
gominga offers us the ability to respond to customer questions and reviews directly to provide them with reliable information. We are able to eliminate uncertainties, support product selection and the purchase decision. In critical situations we are "close" and can react immediately
Ulrike Jablonowski, E-Commerce & Contractmanagement /-Controlling, TechniSat Digital GmbH
With gominga we have a reliable partner that allows us, with good technology and a high service level, to get an overview of reviews, questions and topics related to our products offered on Amazon in Europe and to respond promptly when needed.
Marco Braun, Manager Retail Operations, Shure Distribution GmbH
Professional performance and resource management
Thanks to a proactive support, an optimized process and a trustful cooparation we are able to free up internal resources. With gominga we have a professional analysis and are always up to date.
Frank Sander / Head of Marketing Information System Products
Transparency and market overview
gominga is leading the way with its SaaS solution - a clear analysis, transparency and reporting make it our perfect partner.
Frauke Noeth / Head of Retail D-A-C-H / Kaspersky Lab