Review Management With gominga
These brands trust gominga
Turn your customer reviews into innovation!
Get transparency and overview of all customer feedback. Gain real-time consumer and market information. Alerts help to stay informed about urgend issues.
Best practice: Product Development for SAMSUNG
The challenge:
Insights into customer perceptions of one’s own products are of course not only interesting for customer service. Product management, research and development or quality assurance also benefit from the data.
The solution:
The gominga Review Manager enables Samsung to manage all reviews in a single tool. Customer feedback on Samsung products and services from different channels is collected and can be handled in a fast and efficient process. Especially the professional ticket management system with features like tagging, templates, ticket status etc. make it a simple and scalable solution.
Marcus Nessler – Head of Customer Experience Samsung Electronics GmbH
Answer common questions on the product page with a detailed description.
Optimize product detail page content and your marketing campaigns – by knowing what your customers are asking and thinking.
Best practice: Marketing for LG
The challenge:
LG Germany lacked market expertise and consumer knowledge. There were reviews, but no one was able to monitor and analyze the feedback. Accordingly, the team had no way to influence content and consumer behavior.
The solution:
With the gominga Review Manager, LG’s marketing team can easily access market data and identify new consumer trends. Customer feedback from various online channels is collected and synthesized. This data can be accessed at any time and from anywhere, allowing for quick action.
Frank Sander – Head of Marketing LG ELECTRONICS
Increase your revenue through better ratings by identifying and reporting inappropriate reviews.
Identify inappropriate reviews and request their deletion to optimize your average star rating. Our customers achieve a deletion rate of 20-40%.
Best practice: Sales for KÄRCHER
How important is review management for competitive analysis?
“Today, we already analyze on various dimensions what customers mention positively or negatively about competitor products. We often score points here in terms of performance and quality. At the moment, we are still focusing very strongly on star ratings. But in the long term, pure star ratings will no longer help us; instead, we need sentiment analyses and AI systems that can analyze Kärcher’s strengths and weaknesses compared to the competition.”
Marc Rottmann
Senior Specialist Market Research
Alfred Kärcher SE & Co. KG
Edit more efficiently by answering reviews & questions across all platforms – with one tool!
Monitoring, notifications, analytics and engagement for your reviews and questions on your DTC branded web store as well as your marketplaces – all in one tool.
Best practice: Customer Service for GARDENA
The challenge:
GARDENA wanted to efficiently manage customer feedback on various online marketplaces such as Amazon across multiple countries. Previously, it was very time-consuming to monitor and respond to individual product reviews or questions, as customer service representatives had to manually log into multiple backends.
The solution:
Thanks to gominga, GARDENA is able to be where its customers are. The company can now improve its online reputation on the most important online platforms like Amazon. The gominga SaaS tool saves time and money by enabling systematic handling of customer feedback. In addition, the solution can be integrated with CX systems such as Zendesk.
Markus Kräutle – Head of Customer Service GARDENA Manucturing GmbH
Our partnership network
We work together with leading companies within our ecosystem to bring you the best possible review management offering.
Are those your challenges, too? Let’s have a chat!
- Lack of overview of customer feedback
- The real customer problems are unknown
- High time requirement for analyzing
- High time requirement when answering questions
- Unused upselling potential of satisfied customers
Then let us tackle your review management professionally! We are looking forward to meeting you!
