Review management

gominga enables you to listen to your customers. Take your consumers’ feedback serious and know what people say about your products, stores, mobile apps and your shops. Manage existing reviews and questions, get valuable insights, and interact directly with end users. Strengthen your brand and improve sales.

Product reviews dominate along the customer journey

  • Step 1

    Product reviews influence search results

  • Step 2

    Ratings guide the customer to the individual product

  • Step 3

    Product reviews are read before the purchase decision is made

  • Step 4

    Reviews have an impact on conversion

  • Step 5

    Customers ask product questions

  • Step 6

    Users give product reviews

Product reviews

With our SaaS tool, the Review Manager, you can analyze product reviews and questions from a wide range of eBusiness platforms and respond to specific consumer comments directly from the tool.

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Store reviews

Google My Business is relevant to all businesses that offer their customers a local or regional service, as well as stationary stores and shops. We help you control your reviews on Google My Business: Increase your revenue by taking customer feedback seriously.

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App reviews

Manage your ratings & reviews for your mobile apps! Find out how users rate your products or services! We help you to manage all reviews in app stores such as Apple App Store or Google Play Store.

Shop reviews

You have your own branded webshop and use shop reviews as a trust factor? Then manage your ratings & reviews with our SaaS tool! We cover global shop review management tools such as Trustpilot or Trustedshops.

of products with positive ratings reach an average increase in sales.

of the negative reviews may be influenced with e.g. improved product descriptions or product titles.

Active review management increases sales

Product reviews have a direct impact on conversion and sales (according to a study by BIG Social Media in cooperation with Bosch Siemens household appliances and the Chair for International Business Administration and E-Commerce of the HTW Aalen). Manufacturers can improve the tonality of the ratings with simple measures.

 

Hence, the direct, product-related customer feedback can and should be actively used by manufacturers.

Consumer-generated content dominates the digital purchasing behavior

The consumer is constantly online, whether at home, in the office or on the road. Buying decisions are being prepared more and more online, no matter where the shopping takes place at the end. This makes product reviews crucial for online as well as offline purchases. And this ultimately also determines the success and failure of a product.

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