Our review management software allows you to monitor, analyze and comment on ratings, reviews and Q&A on your DTC brand webshop as well as on company review platforms such as ekomi, Trusted Shops, Trustpilot and many more – nationally and internationally.
Increase sales. Boost your reputation. Improve your product and service offering. Enhance customer service. Understand your target audience. Never miss any complaint. Act upon feedback. Communicate with customers at the digital point of sale. Save time and money. Use our one-stop-shop for professional review management!
Understand consumer trends, listen to feedback and validate innovation strategies. Our social monitoring and alerting allow you to gain a competitive edge.
Get an overview of customer satisfaction across all of your business reviews, watch your CSAT score, measure consumer sentiment across topics such as Customer Service, Delivery or Returns Policy.
Interact with users, address their concerns. Thank them for both positive and negative feedback. Our customer-centric, omnichannel platform for immediate & in-depth responses.
Monitoring, alerting, analysis and engagement for your webshop and company ratings, reviews and questions. You can also combine it with your mobile app, location or product reviews – all in one tool.
Our SaaS tool enables you to take the next step in your consumer intelligence journey. Engage with your customers and turn review insights into action. At scale.
”The systematic evaluation of the reviews brought product management and marketing closer to the customers.”
GARDENA, the leading brand for high-quality garden tools, works with gominga to improve its online reputation. Social listening and customer engagement are key, especially for major platforms such as Amazon.
For webshop and company review management, we cover major platforms – nationally and internationally. Analyzing multiple reviews from different sources helps you understand specific consumer pain points. Positive and negative reviews let you know what activities you should continue and possibly how to expand the features or services consumers love.
Your customer service uses Zendesk to communicate with consumer on channels such as telephone, email, messaging, live chat etc.? Excellent! We can bring your reviews and questions into Zendesk to make your life easy!
Frequently asked questions about gominga’s Shop Review Management Software.
gominga’s software enables businesses to monitor, analyze, and respond to customer reviews and Q&A on Direct-to-Consumer (DTC) brand webshops and company review platforms like ekomi, Trusted Shops, and Trustpilot. By actively engaging with customer feedback, businesses can address concerns promptly, showcase their commitment to customer satisfaction, and build a positive online presence.
Yes, gominga’s platform is designed to manage reviews across various platforms, both nationally and internationally. This centralized approach allows businesses to efficiently oversee their online reputation, ensuring no customer feedback is overlooked.
gominga provides a comprehensive suite of features, including monitoring, alerting, analysis, and customer engagement tools. These functionalities help businesses understand consumer trends, respond to feedback in real-time, and gain insights into customer satisfaction across different locations and platforms.
By effectively managing and responding to customer reviews, businesses can build trust and credibility with potential customers. Positive interactions and timely responses to feedback can lead to improved customer satisfaction, repeat business, and ultimately, increased sales.
Yes, interested businesses can request a demo through our contact form to see gominga’s shop review management tool in action. This allows potential users to understand how the platform can be tailored to meet their specific needs.
Please get in touch with us too see the functionality of our review management tool and fill out the form to receive the best information for your use case.
gominga eServices GmbH
Balanstraße 73 | Building 7
81541 Munich
Germany
Copyright 2024 gominga eServices GmbH
Copyright 2024 gominga eServices GmbH
