Our product review management software allows you to monitor, analyze and comment on product ratings, reviews and Q&A on your DTC brand webshop as well as on Amazon and other online marketplaces – nationally and internationally.
Increase sales. Boost your reputation. Improve your product and service offering. Enhance customer service. Understand your target audience. Never miss any complaint. Act upon feedback. Communicate with customers at the digital point of sale. Save time and money. Use our one-stop-shop for professional review management!
Understand consumer trends, listen to feedback and validate innovation strategies. Our monitoring and alerting allow you to gain a competitive edge.
Identify strengths & weaknesses of your products, understand root causes for complaints. Our Sentiment and Competitor analysis enable you to get closer to your customer.
Interact with users, address their concerns. Our customer-centric, omnichannel platform for immediate & in-depth responses.
Monitoring, alerting, analysis and engagement for your ratings, reviews and questions on your DTC brand webshop as well as your retail channels – all in one tool.
Our reputation management software empowers you to advance your consumer intelligence journey. Engage with customers, convert review insights into actionable improvements, and enhance products at scale. The gominga review platform helps businesses gain deep insights into customer sentiment, allowing you to identify trends, patterns, and areas for improvement. You can not only gain valuable insights, but our tool also enables you to take action based on the feedback you receive.
Take the next step in your consumer intelligence journey with our SaaS tool, and start engaging with your customers in a way that drives measurable results.
GARDENA, the leading brand for high-quality garden tools, works with gominga to improve its online reputation. Social listening and customer engagement are key, especially for major platforms such as Amazon.
For product review management, we offer the most extensive platform coverage. Do you work in a specific industry or region? We can help you manage your product ratings, reviews, and Q&A globally!
Whether you’re operating in a specific industry or targeting a specific region, our platform provides you with the tools and insights needed to effectively manage your brand’s reputation and optimize customer satisfaction. From collecting user reviews, and monitoring customer feedback to generating Q&A responses, we have the capabilities to help you establish a strong and positive online presence for your products. Let us help you take control of your product review management and ensure that your brand continues to thrive in the global marketplace.
You operate your own DTC brand webshop? Your customers leave feedback and rate your products there? It is complicated for you to monitor, analyze and respond to those reviews and question in your backend? Then get in touch as this is our daily business!
Your products are listed on various retailers, marketplaces or platforms? No matter if you are the seller or vendor, we can help you manage those reviews in an easy and scalable way!
You work with Bazaarvoice, ekomi, Skeepers or any other review management technology provider? Great! We can enable you to manage all those reviews within 1 tool – our gominga Review Manager! No need to login to multiple backends individually – we consolidate all review data for you and make your life easy!
Do you use Bazaarvoice to display ratings, reviews, and Q&A on your brand webshop? Do you sell your products on retail websites that use Bazaarvoice? Excellent! You can manage customer feedback from all those sources in one tool – the gominga Review Manager!
Can your customer service use Zendesk to respond to customer feedback and communicate with consumers on channels such as telephone, email, messaging, live chat, etc.? Excellent! We can bring your ratings and reviews into Zendesk to make your life easy!
Frequently asked questions: Everything you need to know to get the most out of gominga
gominga provides a comprehensive solution for managing product reviews, ratings, and Q&A across various e-commerce platforms, including Amazon, eBay, Walmart, and more. The software enables businesses to monitor and respond to customer feedback in real time, helping to build trust, enhance their online reputation, and gain actionable insights to improve products and services. By centralizing review management, businesses can effectively handle large volumes of feedback from multiple marketplaces.
gominga supports a wide range of global platforms, including:
This extensive coverage ensures businesses can consolidate and manage reviews from all key channels in one place.
gominga allows businesses to engage directly with customers by responding to product reviews and Q&A across multiple marketplaces. This ensures that customers feel heard and valued, which can enhance satisfaction and loyalty. Furthermore, responding to reviews—especially addressing negative feedback—demonstrates a commitment to continuous improvement and helps mitigate the impact of less favorable feedback on prospective buyers.
gominga offers advanced analytics, including:
These insights enable data-driven decisions to refine products and enhance customer satisfaction.
gominga is built for global e-commerce operations, enabling businesses to manage reviews across different country-specific marketplaces and in multiple languages. This allows companies to maintain a consistent brand presence worldwide while addressing customer concerns in their native language, further enhancing customer relationships.
Yes, gominga offers seamless integration with CRM, ERP, and other business systems via APIs. This ensures that review management is smoothly incorporated into existing workflows. Additionally, businesses can request a demo to explore how gominga’s solutions can be customized to meet their specific needs across various marketplaces.
Are you a vendor or seller on Amazon? Do your customers leave feedback and rate your products there? Is it complicated for you not to lose sight of these reviews and customer questions, to monitor and analyse them and also to answer reviews? Then get in touch with us, because this is our daily business! We can help you manage your Amazon reviews in a simple and scalable way!
gominga eServices GmbH
Balanstraße 73 | Building 7
81541 Munich
Germany
Copyright 2024 gominga eServices GmbH
Copyright 2024 gominga eServices GmbH
