Google Review Management is part of the gominga Review Management Software. Our tool helps you to monitor, analyse and comment on customer reviews on Google My Business. Professional review management helps you to keep in direct contact with you customers.
Our Google review management tool is designed to help you manage your Google reviews, which in turn can lead to increased revenue by taking customer feedback seriously, responding promptly, and presenting your business in the best possible light on Google. With our Google review management tool, you can easily monitor and track all your online reviews on Google My Business. It allows you to stay on top of customer feedback and promptly respond to negative reviews or compliments.
By actively engaging with your customers through review responses, you show them that you value their opinions and take their feedback about your products and services seriously. You demonstrate your commitment to providing excellent service. It enhances your reputation and builds trust among potential customers. Positive interactions with customers can also encourage them to leave more positive reviews, further boosting your overall rating on Google. It not only helps to attract new customers but also encourages existing customers to continue supporting your business.
Manage individual Google My Business locations or global locations in one central application. Compare and gain valuable location insights and put them into perspective.
Track important factors and by analysing customer feedback, you can make informed decisions to improve your business operations and overall customer experience.
Our customer-centric omnichannel approach ensures immediate and in-depth responses. Use templates and text blocks to streamline your communication and maintain a consistent brand voice across all Google locations.
Our Review Manager provides monitoring, alerting, analysis, and response capabilities for all aspects of your Google My Business presence, including location ratings, reviews, questions and photos.
See our Google My Business review solution in action!
Our Google review management tool, the gominga review manager, simplifies online reputation tracking by monitoring and analyzing customer reviews on your Google Business profile. The tool allows businesses to stay in direct contact with their customers by responding and commenting on reviews.
The gominga Google reviews tool offers great scalability to handle your increasing requirements as your business grows. With just one login, you can manage all company entries, and our tool provides worldwide coverage, allowing you to interact with new and existing customers from anywhere.
Engage with your customers and turn review insights into action. At scale.
”Manage not only your location ratings & reviews from sources such as Google but also your customer questions and photos from those platforms!”
”Reviews are the gold of the future and far surpass classical recommendation marketing. With gominga we were able to increase our rating average for our +200 retail stores on Google.”
See our location review management tool in action!
For location review management, we cover major location platforms. We can help you manage your location ratings, reviews, Q&A and photos globally! Manage your location feedback by country, address or store code.
For consumer insights, our software enables you not only to listen to your own locations’ reviews but also for your franchise partner or competitor locations! Benchmark your performance and turn insghts into action! Enable your store and district managers to drive success!
Google is the most used search engine worldwide. More than half of all searches on Google have a local reference. Today, Google primarily provides users with answers from its own Google My Business directory instead of backlinks to websites. It provides customers with relevant information, such as opening hours, phone numbers, and the address of a company or store, without having to visit their website. It also rates your business directly and often on-site to your business.
Active review management is key to positively influencing the following key SEO components:
Your business locations are listed on Google Maps, and you receive daily Google reviews from your customers? Do you wonder how to improve your rating & review performance?
Then read our client success story and see how shoe retailer Leder & Schuh AG efficiently manages its Google reviews for its +200 locations with gominga. They have increased their average rating from 3,8 to 4,27 stars on Google!
The importance of Google reviews for companies is increasing and with it the need to deal with professional review management. Read our guide to learn how to best deal with Google reviews.
Respond to reviews that users leave about your business. When you reply to reviews, it shows that you value your customers and their feedback. High-quality, positive reviews from your customers can improve your business visibility and increase the likelihood that a shopper will visit your location.
Source: Google
Your customer service uses Zendesk to communicate with consumer on channels such as telephone, email, messaging, live chat etc.? Excellent! We can bring your location reviews and questions into Zendesk to make your life easy!
Key questions about using gominga for managing your Google My Business reviews.
The gominga Review Manager for Google helps businesses manage Google My Business reviews, enhancing online reputation, customer engagement, and local search visibility.
It consolidates all Google My Business reviews into one platform, allowing businesses to monitor, analyze, and respond efficiently from a centralized dashboard.
Yes, gominga supports centralized management for multiple Google My Business locations, offering valuable insights and performance data for each.
Review data from Google My Business is updated hourly, ensuring businesses always have the latest feedback.
Yes, businesses can request a demo to see how gominga enhances Google review management. You can request a demo by contacting us through the contact form on our website.
Our online demo is perfect to show you the functionality and performance of our Google review management software. To give you the most qualified or precise answer, we ask you to describe your requirements as detailed as possible.
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Copyright 2024 gominga eServices GmbH
Copyright 2024 gominga eServices GmbH
