Engage with your customers and turn review insights into action. Create relationships with your customer base to foster brand loyalty and awareness. Deliver experiences across channels and cultivate emotional connections.
Respond directly to all reviews and questions from within our tool. Our technology automatically publishes the response to the respective online platform.
Professonal ticket management for your customer service teams. Assign tickets, filter by status, prioritize by rating or platform etc..
Save time and reply to multiple complaints at the same time.
Use intelligent templates & textblocks to reply quickly and consistantly.
Tag each ticket, analyze reasons for complaints. Turn review insights into action.
Monitor ticket volumes by status, platform or star rating. Watch SLAs and your CSAT. Enhance performance.
”94% of consumers expect a brand to answer their questions and respond to their negative posts.”
Our integrated ticket management system allows your customer service teams and external agencies to professionally respond to each customer feedback. Assign tickets to individuals or groups. Prioritize questions and negative reviews, filter and select by ticket status, review type, platform, star rating etc..
No need to log in to various backend systems any longer, no switching between tools! You simply log in the gominga Review Manager and you can reply directly to your product, mobile app, location, webshop or company reviews and questions!
Respond to individual reviews and questions, ticket by ticket. Amazon product question, negative Apple App Store review, positive Trustpilot review, Google location question, and so on. Make your customers happy – across all channels!
Create a brand voice guide and use templates & textblocks. For replying to common complaints and user feedback across channels, this saves time and will keep your brand more consistent. Our system will only suggest certain templates when relevant, e.g. for certain products or platforms.
Show how your product’s features matter, how they set you apart from the competition, and how you can transform your customer’s experience at work or at home.
Use the “Report abuse” button within our ticket management system to tell Amazon, for example, that a specific review violates the platform’s review guidelines. Our co-called review deletion process helps increase your star rating!
See the gominga Review Manager in action and learn how your campany can benefit from it!
GARDENA improves its online reputation by managing its product reviews and questions on Amazon
GARDENA, the leading brand for high-quality garden tools, works with gominga to improve its online reputation. Social listening and customer engagement are key, especially for major platforms such as Amazon.
As a Zendesk Marketplace App, the gominga integration allows to respond to all reviews and questions from within the Zendesk ticket management system. Depending on the platform that is relevant to you, gominga provides additional custom fields such as star rating, platform, brand, category, mobile app version etc.. This allows a professional and scalable workflow for your teams!
MTD Products AG, a Stanley Black & Decker company, works with gominga to monitor, analyze and respond to ratings, reviews and Q&A. gominga provides the critical component of consolidating customer feedback from various platforms and enables customer service teams to respond to individual reviews and questions within Zendesk.
GARDENA, the leading brand for high-quality garden tools, works with gominga to improve its online reputation. Social listening and customer engagement are key, especially for major platforms such as Amazon.
Samsung’s top target is: Offer customers an optimal customer experience. The consumer electronics brand has numerous touchpoints where customers rate their products or simply ask questions. Without professional review management this would hardly be possible.
Ever wondered what to do with negative reviews? Dispute them? Embrace them? How to respond to them? Our guide explains why they are important and how you should react.
Please get in touch with us to see the functionality of our review management tool and fill out the form to receive the best information for your use case.
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More Informationgominga eServices GmbH
Balanstraße 73 | Building 7
81541 Munich
Germany
Copyright 2024 gominga eServices GmbH
Copyright 2024 gominga eServices GmbH
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