Amazon Review Management Software

Our Amazon review management software allows you to monitor, analyze, and comment on product ratings, reviews, and Q&A on Amazon. Manage user feedback on every Amazon country website, regardless of being a vendor or seller. Benchmark your performance against other categories, brands, and countries, or with your competitors.

Global Brands Trust gominga

Main benefits of Amazon Review Software

Take advantage of your Amazon reviews. Increase your sales and visibility. Improve your online reputation. Expand your product and service offering. Enhance your customer service. Understand your target audience. Never miss a complaint. React to positive and negative reviews. Respond to product questions. Communicate with your customers at the digital point of sale. Save time and money. Use our one-stop-shop for professional review management!

Early warning

Understand consumer trends, listen to customer feedback on Amazon and validate innovation strategies. Our review tool gives you a competitive edge through Amazon product reviews.

Deep insights

Recognize strengths and weaknesses of your products, comprehend the reasons for customer complaints and unfavorable feedback. Our analysis allows you to better connect with your customer base on Amazon.

Engagement

Interact with users and respond to their concerns in detail. Our customer-centric omnichannel platform for immediate and in-depth responses.

One-stop-shop

Monitoring, alerting, analysis and engagement for your reviews and questions on every Amazon country store as well as other online marketplaces – all in one tool.

The gominga Review Manager for Amazon Product Reviews

With our SaaS tool, you can gain valuable feedback from your customers and an up-to-date overview of your Amazon business and your competition. Increase your reputation on Amazon. Monitor new ratings & reviews and learn more about what customers think of your products. Understand the product strengths and weaknesses. Share the findings internally with marketing, product management and sales teams and increase customer experience and satisfaction in the long term. Whether positive reviews or negative complaints, both are valuable for you. Manage Amazon reviews and feedback worldwide with just one tool. Simple and scalable. The gominga Amazon Review Management Software is used to monitor, analyze and manage your product ratings, reviews and questions.

Success Stories

LG manages reviews with gominga to understand market sentiment & identify consumer trends

LG ELECTRONICS works with gominga to listen and respond to customer feedback on several online platforms.

MTD Products chooses gominga to efficiently manage product reviews on online marketplaces

MTD Products AG, a Stanley Black & Decker company, chooses gominga to monitor, analyze and respond to product reviews and questions on several European online marketplaces

GARDENA improves its online reputation by managing its product reviews and questions on Amazon

GARDENA, the leading brand for high-quality garden tools, works with gominga to improve its online reputation. Social listening and customer engagement are key, especially for major platforms such as Amazon.

Samsung and its CS agency successfully manage reviews from its DTC webshop & multiple online platforms

Samsung and its customer service agency work with gominga to monitor, analyze and respond to online reviews and questions from its own DTC webshop as well as from multiple online platforms.

Garmin establishes efficient processes to listen and respond to user feedback

Garmin chooses the gominga Review Manager to monitor, analyze and respond to product reviews and questions on Amazon.

Shoe retailer Leder & Schuh AG efficiently manages its Google reviews for its +200 locations with gominga

For its 2 brands Humanic and Shoe4You, the Austrian shoe retailer Leder & Schuh AG selects the gominga Review Manager to monitor, analyze and respond to location reviews and questions on Google

Techtronic Industries chooses gominga to efficiently manage user-generated content

Techtronic Industries Power Equipment chooses gominga to efficiently manage user-generated content from its brand and retailer websites.

How Amazon is different from other customer review channels and what to watch out for:

Product Q&A

Product diversity

Review practices

Purchase verification

Product Q&A

Product diversity

Review practices

Purchase verification

Review Management on Amazon made easy with the gominga review manager

Whether you operate in a specific industry or target a specific region, our platform provides you with the tools and insights you need to effectively manage your brand’s reputation and optimize customer satisfaction.

From collecting user reviews, and monitoring customer feedback to responding to product Q&A, we have the technical capabilities to help you establish a strong and positive online presence for your brand. Let us help you take control of your product review management and ensure that your brand continues to thrive in the global marketplace.

User-generated content dominates the purchasing behavior

“90% of respondents say that they consider app ratings and reviews every time they are looking for a new app.”

Apptentive’s consumer survey

“Conversion rate increases by 90% when the rating of an app is increased from three stars to four stars.”

Apptentive’s consumer survey

“77% of respondents read at least one review before downloading a free app.”

Apptentive’s consumer survey

”Nearly 95% of shoppers read online reviews before making a purchase.”

Spiegel Research Center / Northwestern University Chicago

”Higher ratings equal higher sales. Small changes in star ratings can drive explosive sales growth for products – anywhere up to 200% depending on the category.”

McKinsey

”94% of consumers expect a brand to answer their questions and respond to their negative posts.”

Territory Influence / Bertelsmann Group, 2024

Answer Amazon product questions correctly

In professional customer service, it is important to give customers on Amazon the feeling that they are receiving personalised advice. Amazon has also defined some guidelines for Amazon users, vendors and sellers to answer product questions that should be followed to ensure that answers to customer queries are actually published by Amazon.

gominga in german specialist literature: “Amazon for decision-makers”

Amazon for decision-makers supports large and medium-sized companies in developing the right marketplace strategy and shows how the Amazon ecosystem can be used effectively. The success factors are illustrated in more detail using several case studies.

In a chapter on “Product reviews on Amazon: Relevance and fields of action for companies”, gominga Co-Founder Christian Driehaus sheds light on the relevance of product reviews on Amazon for product success.

FAQ

Answers to your most pressing questions about gominga’s Amazon Review Management.

What is the gominga Review Manager for Amazon, and how does it benefit my business?

The gominga Review Manager is a software solution designed to help businesses monitor, analyze, and respond to product ratings, reviews, and Q&A on Amazon. By effectively managing customer feedback, businesses can enhance their online reputation, increase sales, and gain valuable insights into consumer trends and product performance.

How does gominga assist in managing reviews across different Amazon marketplaces?

gominga enables businesses to oversee customer feedback on every Amazon country website, regardless of being a vendor or seller. This centralized approach allows for consistent monitoring and engagement across all marketplaces, ensuring no customer feedback is missed.

What features does the gominga Review Manager offer for Amazon review management?

The gominga Review Manager provides comprehensive features, including monitoring, alerting, analysis, and engagement tools. These functionalities help businesses understand consumer trends, respond to feedback promptly, and benchmark performance against other categories, brands, and competitors.

Can gominga help in improving customer engagement on Amazon?

Yes, gominga facilitates direct interaction with customers by allowing businesses to respond to both positive and negative reviews, as well as product questions. This proactive engagement can lead to improved customer satisfaction and loyalty.

Is there a demo available to explore the gominga Review Manager's capabilities?

Yes, interested businesses can request a demo by contacting us to see how the gominga Review Manager can be tailored to meet their specific needs for Amazon review management.

Let's get in touch!

Are you a vendor or seller on Amazon? Do your customers leave feedback and rate your products there? Is it complicated for you not to lose sight of these reviews and customer questions, to monitor and analyse them and also to answer reviews? Then get in touch with us, because this is our daily business! We can help you manage your Amazon reviews in a simple and scalable way!

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