How is the world of digital customer management changing and how will you successfully manage customer experiences in times of digital transformation? The 10th Customer Experience Summit in Offenbach will show you ways and solutions for forward-looking customer experience management. Listen to keynote speeches, exciting round tables, and talk to industry partners about where the CX journey is going and get ready for topics such as Artificial Intelligence (AI), Customer Intelligence, and innovative customer management and sales strategies.
FOCUS TOPICS
Customer Experience Management, Digital Customer Management, Omni Channel Management, Digital Customer Touchpoints & Customer Journey, Voice of the Customer, Digital Strategies, Marketing Automation, Sales Strategies, Service Optimization (B2B), CRM Automation, Artificial Intelligence (AI), (Chat) Bots, Data Analytics, Internet of Things, Change Management
Our Founder & CEO Wolfgang Greipl is having a round table discussion:
“Professional customer loyalty and building your brand! – thanks to insights from customer reviews on Google, Amazon & Co.”
TARGET GROUP
Managing Directors, Board Members, Directors, Vice President, CMO, CDO, and Heads of Marketing, Sales, Customer Management, Digitization, etc.
