Customer reviews dominate along the customer journey
The gominga Review Manager
A product tailored to your needs
The two modules go1 “Analysis & Alerting” and go2 “Interaction” can be tailored exactly to your needs. You determine which and how many items are managed on which eBusiness platforms as well as the frequency of the updates. Whether you are starting with a small selection of strategically important products on one platform, or monitor a wide range of products across countries, the gominga Review Manager allows you every setup.
FAQs for the Review Manager
go1 is our product “Analysis & Alerting”. This allows you to monitor any number of items from different eBusiness portals. In addition analysis and monitoring features, you can also configure your own email alerts.
go2 is similar to a ticket or issue management system. By default, each question and all negative ratings with 1, 2 or 3 stars are converted to a ticket. These individual tickets can then be edited internally before publishing a comment externally. We provide a workflow-supporting tool for this purpose. Different roles can be set up for different team members, a templates make daily work efficient and the system historizes all entries.
With the gominga Review Manager you can theoretically manage all eBusiness platforms. We support all Amazon countries as well as Trusted Shops, Bazaarvoice and Google Play Store but also local and industry specific marketplaces like Otto, Conrad, Notebooksbilliger, Obi or Zalando. We are continuously extending our services to include new platforms and are happy to work with our customers to add more platforms. Please contact us for your specific inquiry.
However, when using go1 and go2, you must check the functionality of each platform. For example, there are platforms that do not have question-related functions, others do not allow to comment on reviews or to answer questions.
Yes, this is possible at any time. Please contact us with your specific inquiry.