Our product review management software allows you to monitor, analyze and comment on product ratings, reviews and Q&A on your DTC brand webshop as well as on Amazon and other online marketplaces – nationally and internationally.
Increase sales. Boost your reputation. Improve your product and service offering. Enhance customer service. Understand your target audience. Never miss any complaint. Act upon feedback. Communicate with customers at the digital point of sale. Save time and money. Use our one-stop-shop for professional review management!
Understand consumer trends, listen to feedback and validate innovation strategies. Our monitoring and alerting allow you to gain a competitive edge.
Identify strengths & weaknesses of your products, understand root causes for complaints. Our Sentiment and Competitor analysis enable you to get closer to your customer.
Interact with users, address their concerns. Our customer-centric, omnichannel platform for immediate & in-depth responses.
Monitoring, alerting, analysis and engagement for your ratings, reviews and questions on your DTC brand webshop as well as your retail channels – all in one tool.
Our reputation management software empowers you to advance your consumer intelligence journey. Engage with customers, convert review insights into actionable improvements, and enhance products at scale. The gominga review platform helps businesses gain deep insights into customer sentiment, allowing you to identify trends, patterns, and areas for improvement. You can not only gain valuable insights, but our tool also enables you to take action based on the feedback you receive.
Take the next step in your consumer intelligence journey with our SaaS tool, and start engaging with your customers in a way that drives measurable results.
“For years, we have relied on the expertise of gominga in order to place consumers even more in the centre of our activities and to fulfil our service promise in ecommerce.”
Holger Holzapfel - Head of Media
BSH Home Appliances Group
“With the gominga solution we are present where our clients communicate with each other. We are able to react to all reviews and questions on Amazon from one single application, with a single log-in.”
Markus Kräutle - Head of Customer Service
GARDENA Manufacturing GmbH
“We use gominga for monitoring and evaluating the content of incoming reviews and questions. We use the information from our customers’ criticism to improve sales / CRM.”
Thomas Reithner - Teamlead Content Customer Support
Garmin Deutschland GmbH
For product review management, we offer the most extensive platform coverage. Do you work in a specific industry or region? We can help you manage your product ratings, reviews, and Q&A globally!
Whether you’re operating in a specific industry or targeting a specific region, our platform provides you with the tools and insights needed to effectively manage your brand’s reputation and optimize customer satisfaction. From collecting user reviews, and monitoring customer feedback to generating Q&A responses, we have the capabilities to help you establish a strong and positive online presence for your products. Let us help you take control of your product review management and ensure that your brand continues to thrive in the global marketplace.
You operate your own DTC brand webshop? Your customers leave feedback and rate your products there? It is complicated for you to monitor, analyze and respond to those reviews and question in your backend? Then get in touch as this is our daily business!
Your products are listed on various retailers, marketplaces or platforms? No matter if you are the seller or vendor, we can help you manage those reviews in an easy and scalable way!
You work with Bazaarvoice, ekomi, Skeepers or any other review management technology provider? Great! We can enable you to manage all those reviews within 1 tool – our gominga Review Manager! No need to login to multiple backends individually – we consolidate all review data for you and make your life easy!
Here are some examples where you can use the gominga Review Manager to monitor, analyse and manage your reviews:
Alternate, Amazon, AO, Bazaarvoice DTC shops & Bazaarvoice retailer, BestBuy, BOL, Chainreactioncycles, Conrad, Coolblue, Costco, Cyberport, eBay, ekomi, Expert, Galaxus, Homedepot, Hornbach, ManoMano, MediaMarkt, MercadoLibre, Notebooksbilliger, Obi, OTTO, Rosebikes, Saturn, Staples, Target, The Source, Walmart, Zalando and many more!
“Nearly 95% of shoppers read online reviews before making a purchase.”
Spiegel Research Center / Northwestern University Chicago
“Higher ratings equal higher sales. Small changes in star ratings can drive explosive sales growth for products – anywhere up to 200% depending on the category.”
McKinsey
“94% of consumers expect a brand to answer their questions and respond to their negative posts.”
Territory Influence / Bertelsmann Group, 2020
Do you use Bazaarvoice to display ratings, reviews, and Q&A on your brand webshop? Do you sell your products on retail websites that use Bazaarvoice? Excellent! You can manage customer feedback from all those sources in one tool – the gominga Review Manager!
Can your customer service use Zendesk to respond to customer feedback and communicate with consumers on channels such as telephone, email, messaging, live chat, etc.? Excellent! We can bring your ratings and reviews into Zendesk to make your life easy!
Our free online demo is perfect to show you the functionality and performance of our product review management software. To give you the most qualified or precise answer, we ask you to describe your requirements as detailed as possible.
