Customer Experience Champions Connected
Friday, 24.09.2021 at 1:15pm – 2pm CET
We are very happy to announce that we will be present at this year’s CX1 Conference. The CX1 Conference is the leading customer experience conference in the German-speaking world and we will be part of this year’s online event with our joint masterclass, together with our customer Kaspersky, on 24/09/2021 at 1:15 pm.
Check out a few video snippets from the masterclass:
You can also watch or download our full length masterclass for free here!
Masterclass: Customer Experience on Online Plattforms
How do you get in touch with consumers on Amazon & Co as brand manufacturer. Reviews as well as Q&A are THE touchpoint to get in touch with the customer during their customer journey. They offer your brand the opportunity to analyze and directly respond to customer feedback. Georg Aß from Kaspersky and Christian Driehaus from gominga explain how international review management works. Learn how user-generated content is analyzed and used for marketing and product management and how customer engagement can be designed in the digital age.
Get detailed insight into the following topics:
- How international review management works
- Analysis & use of user generated content for marketing & product management
- Customer engagement in the digital age
More snippets from the masterclass:
Customer Experience Management on online platforms