After a short summer break, the first expert panel on the topic of “Customer Experience Management on Marketplaces” will take place on 14 September from 10:00h – 11:00h.
Oliver Lucas from ecom consulting and Sandra Stricker from gominga will discuss the needs and expectations of customers on marketplaces with e-commerce experts Miriam Aust (Jr. Project Manager Digital Service & E-Commerce, Samsung Electronics GmbH) and Jörn Hermelbracht (Arvato Supply Chain Solutions).
The following topics will be discussed during the expert discussion:
- Brief presentation of the study
- Focus on Customer Experience Management: Fulfilment & Review Management on Marketplaces
- Case Study Samsung: Customer Engagement in Marketplaces
- Case Study Arvato: Customer Expectations of Logistics
The various topics will be discussed as clearly as possible using concrete cases.
We also look forward to your questions, which we will answer live.
Participation in the webinar is free of charge! Simply register DIRECTLY here:
Update: Watch the recording of the webinar for free below (in German)
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Our guests/experts
Miriam Aust
Jr. Project Manager Digital Service & E-Commerce
Samsung Electronics GmbH
Jörn Hermelbracht
Vice President Hightech & Entertainment
Arvato Supply Chain Solutions
Hosts & Moderators
Oliver Lucas
Co-Founder / COO
ecom consulting GmbH
Sandra Stricker
Account Executive
gominga eServices GmbH