The 28th episode of the CX Podcast is about “Innovative customer dialog – D2C communication on eBusiness platforms”.
Sandra Stricker (Account Executive) and Mathias Hausman (Sales Director) from gominga will participate. As review management experts, they will go into more detail on the following topics:
- How can an eBusiness be used as another service channel?
- How do I create a Customer Experience 2.0 and what does that mean for my service at the digital point of sale?
Save the date: The podcast will take place on April 29th, 2021 from 3:30 p.m. to 4:15 p.m.
Video recording: after the event we will make the recording available here!
About Shift/CX: SHIFT/CX is an event & content platform around the “customer experience” transformation in marketing, sales and service. With its various information and training offerings, the platform is aimed at project staff and decision-makers in companies. In addition to a weekly podcast, online conferences, online webinars, specialist articles and newsletters are offered.