In 2021, Amazon dominated total sales in German e-commerce with 56 percent. In addition to…
Jonah Runge7. March 2023
Consumers love online shopping. Especially when the customer experience is right. Customers are delighted to…
Jonah Runge30. January 2023
eBay is one of the most important digital sales platforms for sellers. eBay seller reviews…
Jonah Runge26. January 2023
To increase customer satisfaction is key nowadays! Companies that value their customers' feedback and opinions…
Jonah Runge28. October 2022
E-commerce, online trading and marketplaces have become increasingly popular over the past decade. Sales in…
Jonah Runge20. October 2022
The south German manufacturer Venta also sells its products via Amazon's U.S. marketplace - Levent…
Jan Joergensen2. September 2022
Digitalization, the steady rise in e-commerce sales, and increasing competitive pressure are making it ever…
Jonah Runge31. August 2022
Revenue generated through social networks has grown rapidly in recent years. The way people and…
Jonah Runge1. August 2022
In order to be successful in e-commerce in the long term, it is becoming increasingly…
Jonah Runge15. July 2022
Online reviews as well as questions and answers are becoming more and more important. For…
Christian Driehaus20. March 2022
We are delighted to give another interview on Review Management for 360 Degree Customer Experience…
Jonah Runge23. December 2021
The age of the manufacturer has dawned already. Many brands now sell directly to the…
Jonah Runge10. December 2021
User-generated video content (UGVC) is a must-have of every social media strategy nowadays. As recently…
Jonah Runge3. December 2021
Influencer marketing has greatly evolved over the past years, and we have heard a lot…
Jonah Runge24. November 2021
With the pandemic, making brick-and-mortar business being constricted dramatically in 2020, e-commerce experienced an unprecedented…
Jonah Runge17. November 2021
The Corona pandemic put many brick-and-mortar retailers to the test last year. For online retail…
Jonah Runge13. October 2021
No one likes negative customer reviews or criticism. People often react defensively at this point.…
Jonah Runge15. September 2021
We are pleased to be part of the new ServiceToday issue with our article "The…
Jonah Runge1. September 2021
Founder and CEO of Wiesemann 1893, Manuel Siskowski, is considered the e-commerce expert. His areas…
Christian Driehaus9. August 2021
Why actually sell online only in Germany? Especially in a region as heterogeneous as Europe,…
Jan Joergensen4. August 2021
Online reviews influence the consumer behavior of all of us. Companies are recognizing the importance…
Sandra Stricker11. March 2021
App reviews: App store reviews as a success factor Reviews are becoming increasingly important for…
Jan Joergensen19. February 2021
Ratings and reviews are becoming increasingly important for companies. Especially on platforms such as Google…
Christian Driehaus2. November 2020
More and more brands are taking advantage of review syndication. Reviews are exchanged between platforms…
Sandra Stricker10. June 2020
CX Talks - the podcast on "Customer Experience Management" Interview with Wolfgang Greipl and Sandra…
Sandra Stricker20. May 2020
Reviews or ratings, thus the recommendation of a service or product by other consumers influences…
Jan Joergensen7. April 2020
Amazon is one of the largest online marketplaces in the world, offering millions of products.…
Christian Driehaus12. March 2020
The importance of Google review management for companies is increasing and with it the need…
Jan Joergensen19. February 2020
Reviews are on everyone's lips and have a considerable influence on conversion. Numerous studies and…
Jan Joergensen27. August 2018