Competent advice and fast reaction to customer requests

Case Study

Q&A

Ulrike Jablonowski

E-Commerce & Vertragsmanagement /-Controlling, TechniSat Digital GmbH

Who are you and what do you do?

“TechniSat develops and produces consumer electronics and information technology products in Germany and Europe. It is important for us to know the needs of our customers and to use their feedback.

Through Ratings & Reviews, customers share their opinions and experiences – we work with this information to promote customer trust and strengthen our brand image.

gominga gives us the opportunity to respond directly to consumer questions and reviews to provide them with reliable information. We can eliminate uncertainties, facilitate product selection and reinforce purchasing decisions.
In addition, we are “close” when things get out of hand, so we can react immediately, both for the customer and internally.”