Annika Bald/ CX Project Coordinator/ gkk DialogGroup on behalf of Samsung Electronics GmbH
My name is Annika Bald – I am CX Project Coordinator at gkk DialogGroup and
I use gominga extremely successful for our client Samsung Electronics GmbH.
”Nobody knew how to incorporate, consolidate and most of all reply to reviews and questions from other vendors. Then gominga has delivered a great solution for various vendors from a single source. This includes not least our own Samsung e-store - with a detour via bazaarvoice.
Annika BaldCX Project Coordinator
Annika Bald/ CX Project Coordinator/ gkk DialogGroup on behalf of Samsung Electronics GmbH
My name is Annika Bald – I am CX Project Coordinator at gkk DialogGroup and
I use gominga extremely successful for our client Samsung Electronics GmbH.
We monitor and handle reviews and questions in all business units of Samsung and meanwhile on 9 different vendor platforms.
Nobody knew how to incorporate, consolidate and most of all reply to reviews and questions from other vendors. Then gominga has delivered a great solution for various vendors from a single source. This includes not least our own Samsung e-store – with a detour via bazaarvoice.
Our client Samsung opted for the gominga solution. s Unser Kunde Samsung hat sich für die gominga Lösung entschieden. We use the solution successfully every day.
Efficient monitoring of reviews and –if enabled by the vendor platform- direct contact with customers interested in buying.
In this way, we can not only provide purchase advice, but also support customers in after-sales. If reviews reveal unanswered questions or concerns, we proactively support and work on customer satisfaction and loyalty. It is a particular pleasure when customers are surprised and enthusiastic about this great service.
Our contacts at gominga have a solution ready for most questions – even if not always immediately, our concerns always come on the agenda and we do not have to fear a standstill. We can turn to them at any time and are looked after closely and efficiently – a big ‚thank you‘ for that!
The tool is wonderfully clear, at a glance you can see how much is going on and what needs to be done. Moreover the gominga solution offers practical functions such as the graphic display of volumes and changes in star values/trends.
In review management we swear by simple tagging, the clear status and employee responsibilities per assignment and the individually created text blocks and templates.
When processing questions and reviews you can directly influence the customers purchase decision – this is a powerful tool that should be used. gominga enables this in an efficient and user-friendly way.
All companies that value customer satisfaction and loyalty should not ignore the reviews and questions on the various sales platforms.