”We use gominga for monitoring, for the content evaluation of criticism of our customers from incoming reviews and questions to improve the overview for Sales/CRM (product introduction, product description on Amazon, product defects, etc.) as well as the unfiform answering of product questions.
Thomas ReithnerTeamleader Content Customer Support / Garmin Deutschland GmbH
Garmin is active in the automotÃve, outdoor, fitness, aviation and marine sectors. Our products motivate people to lead an active and healthy life or help them to get from A to B safely. The best known products are navigation devices for cars as well as smartwatches, sports watches and cycle computers.
Thomas Reithner / Teamleader Content Customer Support / Garmin Deutschland GmbH
Community Management & Sales.
Mainly products from the field of fitness, partly also devices from outdoor and PND.
The focus was initially on capturing and processing Amazon reviews.
Im Fokus standen zunächst das Erfassen und die Bearbeitung von Amazon-Rezensionen. A uniform and clear answering of these as well as subsequent reporting/monitoring were not possible up to now.
With the tool, our team can significantly simplify the above-mentioned processes and process them in a more orderly manner. All incoming issues/tickets for all products are listed in an overview and can be answered directly. The creation of templates has also significantly shortened the processing time.
Background information and changes regarding the Amazon platform are shared as quickly as possible and possible solutions/implementations are offered in the tool. Help is provided immediately – even with open questions. The transparent, uncomplicated and always helpful offer is particularly helpful and is very much appreciated by us.
All companies that want to further expand and improve communication and presence towards their customers and can benefit from the before-mentioned advantages.
