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Amazon discontinues report on customer support responses!

By 18. August 2020No Comments

Amazon is discontinuing the service for the report on customer support responses.

Up until now, the vendor / manufacturer had the option of submitting a report via “Vendor Central” in the Amazon account to the ‘Manufacturer Answers and Customer Reviews’. Amazon will discontinue this service from August 31, 2020. A note is given when logging into the Vendor Central account.

The report provides information about which reviews – or, depending on the setting, questions – Amazon is sending to brand owners and manufacturers and what answers their customer support gave.

From the beginning of September there will no longer be any way to access this completely in the Amazon vendor area – be it for quality control or for analysis.

Our review manager enables the analysis of ratings and questions to products from various eBusiness platforms as well as direct interaction from the SaaS tool to individual customer opinions. That means all relevant data in one tool! In the “Reporting” section, you can therefore easily create comprehensive reports – as downloads.

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